SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
Feb. 3, 2022

Muy contento con esta aplicación. Tuve algunos problemas con la configuración y en menos de 24 horas lo solucionaron.

Store Using app Total reviews Average rating
Zeta Drinks 9 days 3 3.7
5 / 5 Share
Jan. 28, 2022

Very happy with the app and their customer service. I would use this on any other future sites i create also.

Store Using app Total reviews Average rating
Stream To Your Car 7 months 1 5.0
5 / 5 Share
Jan. 25, 2022

We use the FAQ part of this app and it's very easy to use. Outstanding customer service. Highly recommended.

Store Using app Total reviews Average rating
Atomic Cherry Almost 3 years 9 5.0
5 / 5 Share
Jan. 10, 2022

Awesome customer support. They team help me to fix my page quickly. Will recommend to others. 5 stars.

Store Using app Total reviews Average rating
Lotsa Style About 12 hours 2 5.0
5 / 5 Share
Jan. 6, 2022

Easy to use and customisable FAQ with great support when we had a conflict with another app. Highly recommended!

Store Using app Total reviews Average rating
iSeeVC 6 months 1 5.0
5 / 5 Share
Jan. 4, 2022

I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.

Store Using app Total reviews Average rating
TAPP Water (Malta) Ltd Over 1 year 11 5.0
5 / 5 Share
Jan. 3, 2022

It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.

Store Using app Total reviews Average rating
Hemmens Hammock 21 days 1 5.0
2 / 5 Share
Nov. 25, 2021

The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((

Store Using app Total reviews Average rating
Seraphin Station About 2 months 2 3.5
Developer Reply

Hello there! Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes. Our agent has reached out to you to assist and apply the changes you are trying to achieve. Best wishes, Support team

5 / 5 Share
Nov. 4, 2021

Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.

Store Using app Total reviews Average rating
Simply Gum Over 1 year 1 5.0
5 / 5 Share
Oct. 22, 2021

We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!

Store Using app Total reviews Average rating
TRASH store About 2 months 1 5.0
5 / 5 Share
Oct. 15, 2021

Incredible value for the level of functionality, customization, easy to use and just overall beautiful design. Even for stores just getting stated the FAQ plan makes you look very professional for $5 a month, plus help you sort out your support tickets in a very organized matter. This is a must have.

Store Using app Total reviews Average rating
activebred 2 months 5 5.0
5 / 5 Share
Oct. 9, 2021

The App is easy to setup and looks good. One small issue I had, team resolved quickly and up to expectations. Great App. For sure will keep using the app.

Store Using app Total reviews Average rating
Do Rámu 6 months 2 5.0
5 / 5 Share
Sept. 29, 2021

Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.

Store Using app Total reviews Average rating
iWoodStore About 4 hours 2 5.0
5 / 5 Share
Sept. 29, 2021

We just started using FAQ page. They don't have many documents to read beforehand but the instruction video gives clear guidance and once you install the app, there is a section to answer general questions user might want to know. The interface is easy to understand and manage. If you know how to write a blog, it should be a piece of cake to manage this app. We needed an adjustment to the app's search function and the support team was fast and sincere in responding via email. Thank you Donatas and Ernestas for quick adjustments and for answering all my questions!

Store Using app Total reviews Average rating
JAPEX STORE About 2 months 10 4.9
5 / 5 Share
Sept. 18, 2021

AWESOME APP!!! it really helped my answer all the questions my customer has when they come to my store

Store Using app Total reviews Average rating
DRPfit Apparel 7 months 8 4.0
5 / 5 Share
Sept. 16, 2021

Amazing support. I had several small tweaks that required coding and the support team had them all fixed within a few hours. The application runs smoothly and looks great on the store. Highly recommend.

Store Using app Total reviews Average rating
Sydney Sock Project About 8 hours 1 5.0
5 / 5 Share
Sept. 10, 2021

Great app. It has a clean Ui and very easy to understand and use. The price is great too. Highly recommend.

Store Using app Total reviews Average rating
Print Me Shirts 5 months 5 5.0
5 / 5 Share
Aug. 16, 2021

Exceptional support. I send the ticket in regarding an error I got and received a reply within minutes. The problem was solved within the same day. Can only recommend

Store Using app Total reviews Average rating
Chanty Lace Shop 14 days 1 5.0
5 / 5 Share
Aug. 16, 2021

Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.

Store Using app Total reviews Average rating
Mealami Almost 4 years 4 5.0
5 / 5 Share
Aug. 5, 2021

We use both the Help Center and FAQ features of the app. It's a great value. Support's been same day. Highly recommend. Great value.

Store Using app Total reviews Average rating
Vine to Bar 5 months 5 5.0
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