SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
Jan. 16, 2023
this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app
Hi Sticker Joint! Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise. During these last few days our dev team has been working hard to bring the missing FAQ data back to your store. I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. We have already provided you with the details and sent the restored data to your email address. Please feel free to contact us with any further comments, concerns and suggestions you would like to share. Best regards, HelpCenter team
Dec. 20, 2022
We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.
Hello! Thank you for your kind words :) We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible. Best regards, HelpCenter Team.
Nov. 18, 2022
This app has all the tools you need to provide good customer service. The support they provide is excellent
Hello Purr Team, Thank you very much for leaving feedback on our app! We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers. Best regards, HelpDesk Team
Oct. 3, 2022
Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella !
Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla. Un cordial saludo, HelpCenter team
Sept. 25, 2022
WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app. literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE
Hello AMEKANA.COM Team, First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way. I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system). Please, note that this technical issue affected our side and system as well, to my regret. That's the reason why your messages haven't been received from our side and replied to on time. That's what we truly apologize for! But the issue has been spotted by our developers' team and resolved within the day. So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly. Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it. We've already reached you via email and hope that we'll be able to resolve this unpleasant situation. Once again, my sincere apologies for the inconvenience caused. Looking forward to your reply. Regards, HelpCenter Team
Sept. 22, 2022
We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.
Hello HomeSport team, First of all, we're truly sorry to hear that you've come across such inconveniences while using our app. Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time). But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now. I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us! Once again, our sincere apologies for the temporary inconvenience. Best regards, HelpCenter Team
July 22, 2022
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge. There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin. Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback! It really helps make our product better and grow. We have passed this information to our dev team so they can look at it more deeply. All the best, HelpCenter team
July 22, 2022
App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.
Thank you very much for the appreciation of our support level! We are always trying our best to help our customers quickly and efficiently. Please don't hesitate to contact us again ;) Have a good one! Best wishes, HelpCenter team
June 30, 2022
La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella
May 24, 2022
I have added this APP for years, today I found the APP content all can not collapse or rolled up. This problem has appeared two times. Then the after-sale service is great. The problem has been solved quickly. So I give 5 stars again.
Thank you for your kind words! Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!
April 19, 2022
I had a quick issue and support was quick, efficient and painless. Thank you! We are very pleased with our FAQ page
May 2, 2022
Extremely beautiful FAQ page. Andrius was super fast in response. We got reply within 1 min after sending an enquiry. A while later, the bug was resolved right away. The team is very professional and skillful. You will surely get prompt and professional tailor support from them.
March 23, 2022
Bonne appli pour configurer des FAQ organisées et jolies. Le support est très bon et réactif, je recommande
March 17, 2022
This app is great! It combine 4 super necessary apps in 1 and load fast without demaging your website! The support answer around 6-12 hours since you send them a message and this guys are super commit for your needs. For conclusion - SUPER RECOMMENDED!
Feb. 3, 2022
Muy contento con esta aplicación. Tuve algunos problemas con la configuración y en menos de 24 horas lo solucionaron.
Jan. 28, 2022
Very happy with the app and their customer service. I would use this on any other future sites i create also.
Jan. 25, 2022
We use the FAQ part of this app and it's very easy to use. Outstanding customer service. Highly recommended.
Jan. 10, 2022
Awesome customer support. They team help me to fix my page quickly. Will recommend to others. 5 stars.
Jan. 6, 2022
Easy to use and customisable FAQ with great support when we had a conflict with another app. Highly recommended!
Jan. 4, 2022
I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.