HomeSport review for HelpCenter: AI FAQ+Help Center
Sept. 22, 2022
We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.
Hello HomeSport team, First of all, we're truly sorry to hear that you've come across such inconveniences while using our app. Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time). But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now. I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us! Once again, our sincere apologies for the temporary inconvenience. Best regards, HelpCenter Team
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk