Crystal Fizzy review for HelpCenter: AI FAQ+Help Center
Feb. 2, 2023
I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company as they are very Hurtful.
Hi dear Crystal Fizzy team. We're sorry that you're disappointed with HelpCenter app. Please note, that due to the changes in Free plan we've been informing our customers by email numerous times since the December informing that after January 16 Free plan stores could no longer have more than 5 active articles. Also we've suggested our customers to switch to the paid HelpCenter plans with great discounts if they're planning to have more than 5 active articles in future. Please, accept our sincere apology if you've missed these emails for some reason. We've just contacted you via the email regarding the situation to see if we could find the way out of it. HelpCenter team
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