Untold Time review for HelpCenter: AI FAQ+Help Center
Aug. 19, 2019
This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.
Dear Untol Time, Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers are informed about that. We had no intention to push customers to pay for premium services if a customer doesn't need them. As payable Premium Help Center version was launched with new services, hope you understand, that we as a developers, have to make revenue as any other merchant on Shopify. You have all possibilities to have the same FAQ page that you had before, unless you uninstall the app and more than 48h passes. Then following Shopify redact policy, all customer data must be deleted from the app. If you have any additional questions - we'll be glad to help. Please contact us at [email protected]. Help Center support
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