Zurchy review for HelpCenter: AI FAQ+Help Center
Aug. 21, 2019
We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.
Dear Zurchy, Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE. In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them. Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before. If you have any additional questions - we'll be glad to help. Please contact us at [email protected] We wish you all the best - Help Center team
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