Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
605
chart
#587
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
19%
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Less than a year
50%
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More than a year
29%
Reviews Summary
Gorgias has received mostly positive reviews from users who have found the app to be user-friendly, efficient, and effective in streamlining customer support. The AI Agent feature has been particularly praised for its ability to handle common questions, automate responses, and improve response times. Users appreciate the integrations with Shopify and the customization options available. However, there have been a few negative reviews mentioning issues with billing and customer support quality. Overall, Gorgias seems to be a valuable tool for ecommerce businesses looking to enhance their customer service experience and efficiency.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2025
Gorgias’ AI Agent has been an absolute game changer for our support workflow. We’ve been continually impressed by how seamlessly it handles customer inquiries with accuracy, clarity, and a truly human-like tone. Our customers are guided through processes, like returns, without any friction. The AI Agent automatically provides a personalized return link, outlines the specific approval requirements, and clearly communicates the refund timeline once the item is received. It’s the kind of consistency and precision we’d expect from a seasoned support rep. What’s even better? Customers love it. Our AI Agent earned a 5/5 CSAT on a recent interaction, which speaks volumes about both the experience and the trust it builds with shoppers.
Thank you for the amazing feedback, Willo team! We're thrilled the AI Agent is delivering accurate, consistent, and human-like support. Even better that your customers are loving it too! Hearing it’s earning 5/5 CSATs and building trust means the world to us!
Dec. 10, 2025
Gorgias' AI Agent has helped automate a significant portion of quick response tickets, while keeping our CSAT and FRT metrics sky high. It's cost-effective and easy to train and navigate - highly recommended!
Thanks so much, team Dropps! We’re glad to hear the AI Agent is helping you automate effectively while keeping your CSAT and FRT strong. It’s great to know it’s been both cost-effective and easy to use. We really appreciate the recommendation!
Dec. 9, 2025
We've only been using our Gorgias AI agent for a few weeks now, but I am so impressed at its capabilities. Our product specialist, Julieta, went above and beyond to help us set up our agent. There is a bit of a learning curve - both on the team running Gorgias and on the AI agent itself, but once you get the hang of the system it's an easy workflow. We're excited to continue to have our AI grow in knowledge and help our customers even more.
Thank you so much, Juniper Books! We’re thrilled to hear your AI Agent is off to a strong start and that Julieta was such a great support during setup. There’s always a bit of a learning curve, but we’re glad it’s already clicking into place and are super excited to see how your AI continues to grow with your team!
Dec. 9, 2025
We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.
Dec. 8, 2025
We’ve been using the Gorgias AI Agent for a bit now, and I wanted to share a quick win we had with it. A customer reached out asking to update the shipping address on their order (#144269), and the AI handled the whole thing on its own — confirmed the address, asked the customer to double-check, and updated it once they said yes. The customer gave it a 5/5 CSAT, which pretty much lines up with what we’ve been seeing overall. It’s taken a lot off our plate and made our support feel faster and more reliable. If you’re thinking about adding AI to your support team, this has genuinely been a solid upgrade for us.
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