Gorgias: AI, Helpdesk & Chat

Feb. 25, 2026

They keep sending spam mails. Zendesk and Microsoft categorize them as spam. This Cindy W contacted us on 4 channels today with: "Hello, I noticed that your team may be facing challenges with Zendesk. Many brands struggle with integration limitations and overwhelming ticket volumes, especially during busy seasons. Gorgias can centralize your support. This improves productivity and reduces backlog without seasonal staff. Our AI Agent automates up to 60% of tickets. This allows your team to focus on high-value inquiries. Who is the most relevant person to chat about improving support at Norvine? P.S. I noticed you’re on Shopify. That's a good fit; they are 3x investors in Gorgias. Best, Cindy W | Customer Experience @ Gorgias" Please explain how you "noticed" that we are "struggling"? Do you work here? We struggle with your spam mails. And I've been telling you in the past already to stop flooding our inbox with your spam. This should be reported and banned from Shopify, seriously. Honestly, these scam mails should make every business aware and make them not want to use this service at all. I just installed the app to leave this review.

Feb. 23, 2026

Gorgias has become an essential asset for our CS team. AI agent is learning very fast and significantly reduced response times and ensured high-quality response.

Feb. 19, 2026

Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.

Feb. 19, 2026

This app has worked great for us, and really built out our full customer support setup. The onboarding process was great and they were very helpfull at every step. It continues to get better and I fully recommend it.

Feb. 19, 2026

We’ve been using Gorgias for our Shopify store and it has completely improved how we handle support. Everything comes into one place including email, social media, and the live chat option on our store. The chat feature is smooth and makes it easy to assist customers in real time. What we really like is being able to set up AI workflows. You control how the AI responds, build automations around common questions, and decide exactly when an agent should step in. The handoff from AI to a human agent is accurate and feels natural, which keeps conversations clear and professional. This is a great tool for any Shopify brand that wants organized and scalable customer support.