Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
594
chart
#570
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
19%
-
Less than a year
50%
-
More than a year
28%
Reviews Summary
Gorgias has received mostly positive reviews from users who have found the app to be user-friendly, efficient, and effective in streamlining customer support. The AI Agent feature has been particularly praised for its ability to handle common questions, automate responses, and improve response times. Users appreciate the integrations with Shopify and the customization options available. However, there have been a few negative reviews mentioning issues with billing and customer support quality. Overall, Gorgias seems to be a valuable tool for ecommerce businesses looking to enhance their customer service experience and efficiency.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
I’ve been really happy with the Gorgias AI Agent. It handles cancellations and simple requests smoothly, and our customers find it easy to work with. It’s helped lighten our workload without compromising the customer experience. Super helpful for busy days!
Dec. 1, 2025
We have used Gorgias for years. Georgias has a lot of feautures and works well with Shopify, but recently costs have gotten out of hand. It is very expensive. Gorgias cost me $1,000 last month for less than 50 inquiries, which works out to about $14.50 per inquiry which is obscene. Support is non-existent even though I own the store I unable to get support. I am now evaluating other service due to horrendous cost and complete lack of support.
Nov. 25, 2025
If i could give zero stars I would. Absolutely not "easy to set up" like I was sold on the initial sales phone call
Nov. 25, 2025
I've been very satisfied with Gorgias in my time using it for 2 brands - user-friendly, plug and play with a lot of integrations, and solid reporting. We have recently upgraded to automations and AI, and that has boosted our CS productivity, reducing wait and resolution times, as well giving our customers more solid information without having to reach out. Would definitely recommend!
Thanks so much, Express Water team! We're glad to hear Gorgias has been a great fit across both of your brands. It’s also awesome to know that our AI Agent helped boost your team's productivity and enhance the overall customer experience. Truly appreciate the recommendation!
Nov. 24, 2025
Gorgias has enabled our CX team to truly level up! As we've grown we added on the AI Bot which has been a game-changer in answering more common questions and giving time back to our agents to have deeper conversations with our repeat and VIP customers.
Thanks a lot! We're so glad to hear Gorgias and the AI Agent have helped your team scale and focus on high-value conversations. It’s great to be part of your CX growth. We’ll keep building to support your success!
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