Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
629
chart
#530
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
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Less than a month
18%
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Less than a year
49%
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More than a year
30%
Reviews Summary
Gorgias, a customer support app for Shopify, has received mixed reviews from users. While many customers praise the AI agent for its efficiency in handling inquiries and reducing response times, others have criticized the app for issues such as spam emails, poor user interface, and lack of basic features. Positive themes include the AI agent's effectiveness in automating responses, improving customer experience, and streamlining support workflows. On the other hand, negative themes revolve around spam emails, difficulties in navigation, high pricing, and lack of responsive customer service.
Highlights
Review RSS Feed
All reviews
March 26, 2026
We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great! Highly recommend for any Shopify brand looking to level up their CX.
March 24, 2026
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack. The team is professional, knowledgeable, and always responsive - truly top-notch service. Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team. If you're looking for a smart, reliable CX solution, this is it. Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!
March 16, 2026
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!
March 16, 2026
We’ve had a great experience using Gorgias for our customer support. The platform is very intuitive and makes it easy to manage conversations from multiple channels all in one place. The automation tools and integrations have also been really helpful in streamlining our workflow. Overall, Gorgias has been a reliable and valuable tool for our support team.
Thank you so much for your kind words, Natural Life team! We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well. We truly appreciate your feedback and are grateful to be part of your support journey!
March 12, 2026
Truly a game-changer for Customer Support. We've been using Gorgias as our CRM tool for more than a year now, and it has completely transformed the way we provide customer support. Everything is centralized, organized, and easy to act on. The AI Agent feature has also been a huge addition to how we manage inbound tickets. It handles incoming inquiries automatically, resolving common questions without needing our team to step in every time. This has freed us up to focus on more complex issues that actually require a human touch, making our support workflow so much smarter and more scalable.
Thank you so much for your thoughtful review, Good Cup Coffee team! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently. It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!
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