Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.2
feedback
717
chart
#894
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
12%
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Less than a year
45%
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More than a year
41%
Reviews Summary
Gorgias is a customer service app highly praised for its efficiency in handling customer inquiries and providing quick responses. Users appreciate the integrated AI bot that helps automate ticket resolutions, saving time and increasing the overall efficiency of customer service. The app offers a range of features and functionalities, with potential for further utilization. Positive themes include excellent customer support, seamless onboarding, and the ability to organize and automate customer support tickets effectively. However, some users have raised concerns about the pricing structure, lack of spam filters, billing issues, and difficulties with the mobile app. Support responsiveness and clarity on pricing have been highlighted as areas for improvement.
Highlights
Rating Breakdown
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All reviews
April 1, 2025
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟 Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀 Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
March 11, 2025
Hey Team ViX! Thank you for your 5-star review! We truly appreciate your support! You can always count on our team if you need any help! ⭐️
March 10, 2025
So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.
Thank you for your review! We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩 We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better! Looking forward to hearing from you! 🚀
March 6, 2025
App is very expensive.
Hi Egendesign! We appreciate your feedback and understand that pricing is an important factor when choosing the right solution for your business. Our team has reached out to offer alternative plan options and we invite you to hop on a call with our Billing team to explore the best plan that empowers your business. We’d love to work with you to find the best fit for your needs! 🙏🏼
March 3, 2025
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience. If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
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