
Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.2
feedback
558
chart
#956
All reviews
Rating Breakdown
April 1, 2025
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟 Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀 Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
March 11, 2025
Hey Team ViX! Thank you for your 5-star review! We truly appreciate your support! You can always count on our team if you need any help! ⭐️
April 25, 2025
Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business.
Thank you for your review! We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩 We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better! Looking forward to hearing from you! 🚀
Feb. 9, 2025
Fantastic application and support.
You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support. Let us know if you ever need anything! ⭐️
Dec. 17, 2024
Great onboarding and customer support. Very useful to organise and automate customer support tickets. 'Convert' is going to be very interesting too for boosting CVR and AOV.
Hi Team Hilts! Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our onboarding process and customer support have been helpful to you. It’s fantastic that you’re finding value in organizing and automating your support tickets—efficiency is key to delivering great customer experiences! If there's anything we can do to ensure you get the most out of it, or if you have any feedback as you explore it further, please don’t hesitate to reach out. Thanks again for choosing us. 🫶🏻
Dec. 10, 2024
Love gorgias, makes customer service seamless and easy! Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!
Hi Sophie, Thank you so much for your kind words! 🌟 We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know his assistance with domain verification was so helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you. 😊
Oct. 14, 2024
The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.
Thank you so much for the fantastic review! We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊
Oct. 4, 2024
Thank you so much for your 5-star rating, Olyra! 🌟 We truly appreciate your support and are thrilled to hear you're happy with our service. If you ever need anything, we're here for you! 😊
Sept. 12, 2024
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team, Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements. If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
June 13, 2024
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team, We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
June 12, 2024
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team. We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered. The support you received certainly does not reflect the standard of service we strive to provide. We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly. Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right. *************************************** Updated: Dear Team, We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience. We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
June 4, 2024
The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!
Dear NotLabeled Team, Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our support team, and especially with Magda. We take great pride in our team's professionalism and patience, and it's always gratifying to hear that these qualities are appreciated. We will make sure to pass on your kind words to Magda. Your feedback motivates us to continue providing exceptional service to all our customers. If you ever need further assistance, please don't hesitate to reach out. We are always here to help! 🙏
May 29, 2024
The app was great
Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!
May 24, 2024
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team! Thank you so much for your wonderful review! 🌟 We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify. It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience. Thanks again for your support! 🙏
May 21, 2024
Great support from Emilija, super friendly and so helpful! Absolutely always feel supported by Gorgias
Hi, CafePod Family! Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you. If you ever need further assistance, we'll be just one message away. 🙏
May 7, 2024
The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us. All the features proposed by Gorgias are user-friendly and easy to use.
Thank you so much for your kind words, Team! 🙏 We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas. We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨
April 23, 2024
Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!
Hi Guud Woman! Thank you so much for your wonderful review! 🫶🏻 We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀
April 22, 2024
Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!
We're so grateful for your kind words, EXO Drones Team! 🙏 Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations. We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with. Thank you for choosing Gorgias! 🤗
April 19, 2024
Thank you so much for your glowing review! ✨ We truly appreciate your support and are delighted to know you had a great experience. Looking forward to having you on board for a long time!