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Gorgias
Support made simple and scalable.
Rating
4.3
feedback
699
chart
#902
All reviews
Rating Breakdown
June 13, 2024
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team, We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! π
June 12, 2024
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team. We highly appreciate you taking the time to share your experience, and we regret to know about the distress youβve encountered. The support you received certainly does not reflect the standard of service we strive to provide. We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly. Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right. *************************************** Updated: Dear Team, We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience. We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! π
June 4, 2024
The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!
Dear NotLabeled Team, Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our support team, and especially with Magda. We take great pride in our team's professionalism and patience, and it's always gratifying to hear that these qualities are appreciated. We will make sure to pass on your kind words to Magda. Your feedback motivates us to continue providing exceptional service to all our customers. If you ever need further assistance, please don't hesitate to reach out. We are always here to help! π
May 29, 2024
The app was great
Thank you so much for your kind words!, C-IN2! π» We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!
May 24, 2024
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team! Thank you so much for your wonderful review! π We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify. It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience. Thanks again for your support! π
May 21, 2024
Great support from Emilija, super friendly and so helpful! Absolutely always feel supported by Gorgias
Hi, CafePod Family! Our Emilija is a true π, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you. If you ever need further assistance, we'll be just one message away. π
May 7, 2024
The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us. All the features proposed by Gorgias are user-friendly and easy to use.
Thank you so much for your kind words, Team! π We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas. We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! β¨
April 23, 2024
Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!
Hi Guud Woman! Thank you so much for your wonderful review! π«Άπ» We're happy to hear that you're enjoying our platform and are here to support you along the way! π
April 22, 2024
Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!
We're so grateful for your kind words, EXO Drones Team! π Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations. We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with. Thank you for choosing Gorgias! π€
April 19, 2024
Thank you so much for your glowing review! β¨ We truly appreciate your support and are delighted to know you had a great experience. Looking forward to having you on board for a long time!
April 16, 2024
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team, Thank you so much for taking the time to share your positive experiences with Gorgias. π We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size. At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you. We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out. We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! β¨
April 12, 2024
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew, Thank you so much for your kind words and for taking the time to share your experience with us! Weβre thrilled to hear that youβve been satisfied with the Gorgias app and our customer service over the past two years. π Weβre also excited that youβre looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we canβt wait for you to try them out. Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! π€
April 4, 2024
So grateful for the quick and responsive support team at Gorgias!
We're delighted to hear that you've had a positive experience with our Support Team! Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks once again for this π review!
April 2, 2024
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses
Hi, Aletheia & Phos Family! Thank you so much for sharing your positive experience with Gorgias! It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes. We're looking forward to having you on board for a long time. π
March 27, 2024
Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.
Thank you for your feedback, Team! We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential. Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. π
March 25, 2024
The support from gorgias was very patient and friendly and helpful.
Thank you so much for taking the time to share your positive experience with Gorgias! Delivering excellent customer service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your kind words mean a lot to us and serve as motivation to continue providing top-notch support to all our customers. Thanks again for your π feedback. We truly appreciate it!
March 20, 2024
I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day. Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us. Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.
Thank you so much for sharing your review, NoCry Team! π We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business. Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input. We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! π
March 19, 2024
Dear Veer Team, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. We sincerely appreciate your support! π
March 19, 2024
Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.
Silverette Usa Crew, We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. π Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! π€
March 19, 2024
The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team
Thank you for your wonderful review! We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows. It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about! We're here to support you every step of the way! π