Gorgias: AI, Helpdesk & Chat
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Definitely takes some setting up and configuring, and some close eye on how it performs, but it most certainly saves time for my team. Generally, we get good feedback from customers, although, as with all things AI, some customers don't like it. Very happy we've got this as an app on our site.
The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!
The AI agent has been a game changer for us. It has done a fantastic job resolving tickets with accuracy and efficiency. I love how quickly customers are responded to. This feature alone makes the app well worth the minimal cost.
Thank you for taking the time to share your experience, Pine & Pepper! We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team. Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!
Very helpful platform which saves us a lot of time and gives customers a better experience.
Thank you for your kind review! We're delighted to hear that Gorgias is helping your team save time while creating a better experience for your customers. Supporting ecommerce brands with tools that streamline workflows and improve customer interactions is exactly what we aim to achieve. Knowing that our platform delivers value to both your team and your customers means a lot to us. We appreciate your support and are grateful that you took the time to share your experience. Thank you for being part of the Gorgias community. We look forward to continuing to support your success!
Gorgias has helped us streamline our inbox, improve response times, and create a much more efficient support experience for both our customers and agents. The Shopify integration is especially valuable because it allows our team to view customer/order details, tag orders, process refunds, manage cancellations, and resolve issues without constantly switching between platforms. We also rely heavily on macros, tagging, reporting, social media channels, SMS tickets, and review management, and Gorgias brings everything together in one place. It has helped us stay organized, improve consistency across the team, and better understand our top contact reasons and customer trends. The AI tools have also made a meaningful impact on our ability to respond faster and support customers more efficiently, while still allowing our team to step in where a human touch is needed. Overall, Gorgias has become an essential part of our CS operations. It is powerful, user-friendly, and built with ecommerce support teams in mind. I highly recommend it for brands looking to scale their customer service while maintaining a high-quality customer experience.
Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance. We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance. There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end. Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!
Gorgias is great and the more we use it, the simpler it becomes for us and our customers. Highly recommend
Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!
Gorgias has been really helpful for our team over the past year, especially in handling high volumes of everyday customer questions quickly and smoothly. The AI Agent has been a big part of that, taking care of simple inquiries like subscriptions, tracking, and general product questions with consistency. It’s also been great working with Phil throughout the process. It’s made a real difference for the team by freeing up time from repetitive tickets, allowing us to focus more on conversations that need a human touch, especially the more complex or sensitive ones. While the AI works really well as a support tool, it still performs best with human oversight to keep things accurate and on tone when needed. Overall, we love it; it’s improved how we work day to day and made the CX experience feel faster, lighter, and more balanced for both the team and customers.
Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!
Support has been easy to work with, and setup went super quickly for us. Having a centralized location for our team to work through for all customer questions cuts down on of time and clicks. The AI only gets better as it learns and when you understand it is a learning process, the easier it becomes to manage. Alessandro Montelli has been a helpful source for us when we do have questions, and we will definitely reach out to them with future questions.
Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.
We’ve been really impressed with Gorgias, the AI Agent and Shopping Assistant so far. It recently handled a customer question completely on its own, no team involvement needed, and gave super clear info about product shelf life and storage. What we liked most is that it didn’t just answer the question and stop there. It kept the conversation going, offered helpful suggestions, and felt pretty natural overall. The customer walked away happy, and that kind of hands-off support is a big win for us. Definitely excited to keep using it.
Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!
We wanted to streamline and upgrade our customer experience. We also have a product that requires some education, and we get the same questions every day, so we needed a tool that could handle volume without missing anything. The ticket management is really solid, and the biggest plus is the integration with all the platforms we use, which has greatly simplified our CX team's workflow. I recommend Gorgias, it's a small investment that solves real headaches and saves you a lot of time.
Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great! Highly recommend for any Shopify brand looking to level up their CX.
Thank you for the kind words, Au Vodka team! It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores. We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it! We’re grateful to be part of your journey and look forward to continuing to support your growth.
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack. The team is professional, knowledgeable, and always responsive - truly top-notch service. Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team. If you're looking for a smart, reliable CX solution, this is it. Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve had a great experience using Gorgias for our customer support. The platform is very intuitive and makes it easy to manage conversations from multiple channels all in one place. The automation tools and integrations have also been really helpful in streamlining our workflow. Overall, Gorgias has been a reliable and valuable tool for our support team.
Thank you so much for your kind words, Natural Life team! We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well. We truly appreciate your feedback and are grateful to be part of your support journey!
Truly a game-changer for Customer Support. We've been using Gorgias as our CRM tool for more than a year now, and it has completely transformed the way we provide customer support. Everything is centralized, organized, and easy to act on. The AI Agent feature has also been a huge addition to how we manage inbound tickets. It handles incoming inquiries automatically, resolving common questions without needing our team to step in every time. This has freed us up to focus on more complex issues that actually require a human touch, making our support workflow so much smarter and more scalable.
Thank you so much for your thoughtful review, Good Cup Coffee team! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently. It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!
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