Gorgias: AI, Helpdesk & Chat

Thank you for your thoughtful review and for sharing such detailed feedback! We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities. We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience. Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!

Thank you so much for taking the time to leave us such a thoughtful review! We’re thrilled to hear that Gorgias has been a great fit for your team over the past year and that the AI Agent has made a meaningful impact on your day-to-day support. It’s also great to know you’ve noticed the continuous improvements, we’re investing heavily in making AI even more capable, so feedback like yours is incredibly encouraging. We also appreciate your suggestion about an Ordoro integration. We can absolutely see how that could help increase your automation rate, and we’ve shared your feedback with our Product team for consideration as we continue expanding our integration ecosystem. Thank you again for your trust and support. We look forward to continuing to help your team deliver exceptional customer experiences!

Thank you so much for your incredible review and for being with Gorgias for the past five years! Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform. Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!

Thank you for sharing your experience, Kit-Cat Klock team! It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for. We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business. Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.

Thank you for taking the time to share your experience! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support. Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for sharing your experience with Gorgias! We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for. It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do. Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your experience, Pine & Pepper! We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team. Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!

Thank you for your kind review! We're delighted to hear that Gorgias is helping your team save time while creating a better experience for your customers. Supporting ecommerce brands with tools that streamline workflows and improve customer interactions is exactly what we aim to achieve. Knowing that our platform delivers value to both your team and your customers means a lot to us. We appreciate your support and are grateful that you took the time to share your experience. Thank you for being part of the Gorgias community. We look forward to continuing to support your success!

Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!

Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!

Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!

Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!

Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!

Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!

Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!

¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.

Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!

Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!