Gorgias for Shopify

Gorgias

Support made simple and scalable.

Developer
View on App Store

Rating

4.4

feedback

698

Reviews

chart

#1,093

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    13%
  • Less than a year
    47%
  • More than a year
    38%

Reviews Summary

Gorgias is a customer service app for Shopify that has received mixed reviews from users. Positive aspects highlighted in the reviews include excellent customer support, user-friendly features, and helpful resources. Users appreciate the platform's ability to integrate multiple channels and provide seamless customer service experiences. However, some negative themes mentioned include issues with mobile app functionality, questionable pricing policies, slow customer support response times, and difficulties with technical setups like DNS domain verification. Despite these challenges, Gorgias is praised for its comprehensive features and continuous improvements, making it a valuable tool for e-commerce businesses.

Highlights

Excellent customer support and user-friendly features
Challenges with mobile app functionality and pricing policies
Slow customer support response times and technical setup difficulties

Rating Breakdown

  • 5
    85% (594 ratings)
  • 4
    5% (35 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    8% (53 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 13, 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

Using app

Almost 2 years

Total reviews

8

Average rating

4.5

Developer Reply

Hello, Team. We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered. The support you received certainly does not reflect the standard of service we strive to provide. We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly. Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right. *************************************** Updated: Dear Team, We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience. We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

5 / 5 Share

June 4, 2024

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear NotLabeled Team, Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our support team, and especially with Magda. We take great pride in our team's professionalism and patience, and it's always gratifying to hear that these qualities are appreciated. We will make sure to pass on your kind words to Magda. Your feedback motivates us to continue providing exceptional service to all our customers. If you ever need further assistance, please don't hesitate to reach out. We are always here to help! 🙏

5 / 5 Share

May 29, 2024

The app was great

Using app

Over 2 years

Total reviews

13

Average rating

3.7

Developer Reply

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

5 / 5 Share

May 24, 2024

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Team! Thank you so much for your wonderful review! 🌟 We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify. It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience. Thanks again for your support! 🙏

All reviews

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