Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.1
feedback
556
chart
#1,011
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
22%
-
Less than a year
52%
-
More than a year
24%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include easy onboarding, good integration with other apps, helpful customer support, and efficient customer service management. Users appreciate features like the AI bot for ticket resolution and the convenience of staying organized across multiple channels. However, negative feedback revolves around issues such as complex pricing structures, lack of transparency, difficulties with mobile usage, unreliable support, and billing problems. Some users also mentioned challenges with app integration and functionality.
Highlights
Review RSS Feed
All reviews
July 14, 2025
Looks terrible, cheap and chaotic, not as advertised at all. Cant login, no email with PW reset is sent, customers are waiting.
July 10, 2025
AVOID Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out. If anyone from giorgias is reading this please help
June 25, 2025
This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.
Awesome to hear, team! Thank you so much for the review - we're always here to help when you need us. We hope we can work together on getting everything you need for your business to continue thriving!
May 30, 2025
very happy with the solution and support!
Yay, Team Nine West! 🎉 We're so glad you're happy with the support received - you just made our day! 🫶🏻 We're here for you 24/7 if anything comes up!
May 28, 2025
Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money
Thank you for your feedback, Team OlenVR! We understand how important your data is, and we want to clarify that it will be retained for 90 days after cancellation. This allows for flexibility in case you decide to return. After this period, your data will be permanently deleted in accordance with our privacy policy. We hope this explanation provides some clarity.
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