Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.2
feedback
716
chart
#1,000
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
12%
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Less than a year
45%
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More than a year
41%
Reviews Summary
The reviews for the Gorgias Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, helpful onboarding process, and the app's ability to streamline customer service operations. On the other hand, negative feedback revolves around issues with billing, lack of spam filter, ongoing outages, and difficulties with the mobile app. Some users also mentioned misleading pricing information and challenges with setting up the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 11, 2025
Hey Team ViX! Thank you for your 5-star review! We truly appreciate your support! You can always count on our team if you need any help! ⭐️
March 10, 2025
So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.
Thank you for your review! We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩 We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better! Looking forward to hearing from you! 🚀
March 6, 2025
App is very expensive.
Hi Egendesign! We appreciate your feedback and understand that pricing is an important factor when choosing the right solution for your business. Our team has reached out to offer alternative plan options and we invite you to hop on a call with our Billing team to explore the best plan that empowers your business. We’d love to work with you to find the best fit for your needs! 🙏🏼
March 3, 2025
Joaquin was a huge help in answering all my questions effectively and quickly. Guiding me through step by step. Very helpful! Highly recommend!
Thank you so much for your kind words! We're proud to hear that Joaquin was able to assist you effectively and guide you through everything step by step. Providing clear and helpful support is something we truly value, and it means a lot to know that you had a positive experience. If you ever need anything else, we’re always here to help. We appreciate your recommendation and your support! 🫶🏻
Feb. 9, 2025
Fantastic application and support.
You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support. Let us know if you ever need anything! ⭐️
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