Gorgias: AI, Helpdesk & Chat
Gorgias is a customer service app that has received mixed reviews from users. Positive aspects include the efficiency of the AI Agent in resolving tickets, the seamless integration with Shopify, and the ability to streamline customer inquiries. Users appreciate the time-saving features and the overall improvement in customer support experience. However, negative aspects highlighted in the reviews include expensive pricing, lack of human support, buggy software, and issues with customer service. Some users mentioned difficulties with onboarding, lack of features, and slow response times from the support team.
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Gorgias has been a game changer for our customer service operations. Centralizing email, live chat, and social messages into a single inbox saves our team hours of tab switching every day. The clear interface and quick access to customer history allow agents to respond faster, collaborate seamlessly, and handle higher ticket volumes without burning out. It makes managing daily queue workflows simple and organized. Highly recommend for any growing support team!
Our experience working with Gorgias has been great. The platform has given us the tools and flexibility we need to continually improve our Customer Care operations and optimize the AI Agent experience for PROVEN. The Gorgias team has also been incredibly supportive throughout the process. We truly appreciate the partnership and level of support Gorgias provides.
Thank you so much for the kind words and for sharing your experience with Gorgias! We’re thrilled to hear that the platform has given you the flexibility and tools needed to continually improve your Customer Care operations and refine the AI Agent experience. It also means a lot to know that our team has been a supportive partner throughout the process. Providing thoughtful, reliable support and building strong relationships with our customers is incredibly important to us. Thank you again for your trust and partnership. We’re excited to continue supporting you as your customer care experience keeps evolving!
TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction. What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work. We trust it enough that other departments have started adopting it outside of support. That's the real signal.
Thank you so much for sharing this, and for trusting Gorgias over the years! We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume. It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding. And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!
Hi Timeless Skin Care team, Thank you so much for your review! We truly appreciate your support. We’d also love to hear more about your experience with Gorgias and any feedback you’d like to share. Thank you again for taking the time to review us!
Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.
Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization. It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you. Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!
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