Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
643
chart
#500
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
-
Less than a month
18%
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Less than a year
49%
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More than a year
30%
Reviews Summary
Gorgias, the AI Agent and Shopping Assistant, has received mixed reviews from ecommerce merchants using it on their Shopify store. Positive aspects highlighted include the AI's ability to handle customer inquiries independently, provide clear information, and engage in natural conversations, leading to satisfied customers. The integration with multiple platforms, streamlined ticket management, and automation tools have been praised for simplifying workflows and saving time for support teams. However, negative feedback revolves around issues with customer support, high pricing for overages, lack of flexibility in plan adjustments, unreliable integrations with third-party systems, and spammy marketing tactics. Some users also mentioned difficulties in navigating the app and dissatisfaction with the user interface.
Highlights
Review RSS Feed
All reviews
May 28, 2026
Very helpful platform which saves us a lot of time and gives customers a better experience.
May 21, 2026
Gorgias has helped us streamline our inbox, improve response times, and create a much more efficient support experience for both our customers and agents. The Shopify integration is especially valuable because it allows our team to view customer/order details, tag orders, process refunds, manage cancellations, and resolve issues without constantly switching between platforms. We also rely heavily on macros, tagging, reporting, social media channels, SMS tickets, and review management, and Gorgias brings everything together in one place. It has helped us stay organized, improve consistency across the team, and better understand our top contact reasons and customer trends. The AI tools have also made a meaningful impact on our ability to respond faster and support customers more efficiently, while still allowing our team to step in where a human touch is needed. Overall, Gorgias has become an essential part of our CS operations. It is powerful, user-friendly, and built with ecommerce support teams in mind. I highly recommend it for brands looking to scale their customer service while maintaining a high-quality customer experience.
Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!
May 21, 2026
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance. We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance. There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end. Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!
May 20, 2026
Gorgias is great and the more we use it, the simpler it becomes for us and our customers. Highly recommend
Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!
May 20, 2026
Gorgias has been really helpful for our team over the past year, especially in handling high volumes of everyday customer questions quickly and smoothly. The AI Agent has been a big part of that, taking care of simple inquiries like subscriptions, tracking, and general product questions with consistency. It’s also been great working with Phil throughout the process. It’s made a real difference for the team by freeing up time from repetitive tickets, allowing us to focus more on conversations that need a human touch, especially the more complex or sensitive ones. While the AI works really well as a support tool, it still performs best with human oversight to keep things accurate and on tone when needed. Overall, we love it; it’s improved how we work day to day and made the CX experience feel faster, lighter, and more balanced for both the team and customers.
Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!
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