Gorgias: AI, Helpdesk & Chat

Thank you for taking the time to share your experience, Pine & Pepper! We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team. Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!

Thank you for your kind review! We're delighted to hear that Gorgias is helping your team save time while creating a better experience for your customers. Supporting ecommerce brands with tools that streamline workflows and improve customer interactions is exactly what we aim to achieve. Knowing that our platform delivers value to both your team and your customers means a lot to us. We appreciate your support and are grateful that you took the time to share your experience. Thank you for being part of the Gorgias community. We look forward to continuing to support your success!

Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!

Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!

Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!

Thank you for taking the time to share such thoughtful and honest feedback. We’re glad to hear that the Gorgias AI Agent has been helping your team manage high ticket volumes more efficiently while still allowing your agents to focus on providing personalized support for more complex customer conversations. It’s especially encouraging to know that the AI has been successful in independently resolving straightforward inquiries with a professional and empathetic approach. We also truly appreciate your transparency regarding the areas where the AI can continue to improve. Delivering accurate, reliable, and high-quality support remains one of our top priorities, and our team is continuously refining and training the AI Agent to reduce inconsistencies and improve performance over time. Thank you again for your partnership and continued collaboration with our team throughout the optimization process. Feedback like yours plays an important role in helping us build a better experience for both support teams and their customers, and we look forward to continuing to support your success moving forward.

Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years. We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible. After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again. A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants. Our team remains available at any time moving forward.

Thank you for taking the time to share your feedback. We understand how disruptive it can be when workflows feel impacted after a platform update. While the delete option is still available within the ticket view, I can also see that our Support team has already followed up with you directly and even impersonated your account to investigate further, though they were unable to replicate the behavior you described. At this stage, it may be due to a local or browser-specific issue, and our team remains available to assist as needed. We’re continuously working to improve the platform and make it more powerful and flexible over time, which is what led to the rollout of the new UI. That said, we know transitions like this aren’t always seamless, and feedback like yours is incredibly important in helping us refine the experience. Thank you again for sharing your feedback. A member of our management team will also personally reach out to you to ensure this is properly followed up on.

Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!

Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!

Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!

¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.

Thank you for taking the time to share your experience, Vilrita team. I completely understand how impactful a store sync issue can be and why timely resolution is so important. To provide more context, from the moment this issue was raised, our Support team began actively troubleshooting with you to identify the root cause. As the issue required deeper investigation, it was quickly escalated to our L2 Technical team. Since then, the ticket priority has been increased, and our Engineering team has been directly involved in analyzing the issue. They have also followed up with you on a separate thread to keep you informed on progress and next steps. While we always aim to resolve issues as quickly as possible, cases like this can require detailed and methodical investigation across multiple systems to ensure a reliable and lasting solution. We regret the inconvenience this has caused and truly appreciate your patience as our teams continue working toward a resolution. A member of our management team will also be reaching out to you directly to further support and ensure this remains a top priority until it is fully resolved. We remain fully committed to working alongside you and getting this addressed as quickly as possible.

Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!