Gorgias: AI, Helpdesk & Chat

Thank you for sharing your experience, Unagi team! We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results. As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you. Thank you for choosing Gorgias. We look forward to being part of your continued success!

Thank you for sharing your experience, Kit-Cat Klock team! It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for. We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business. Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.

Thank you for taking the time to share your feedback. We truly value hearing from our merchants, and we share your comments directly with our Product team. We understand that changes to the user interface can impact established workflows. As Gorgias continues to evolve, updates to the platform are necessary to deliver improvements, new capabilities, and an overall better experience. While we strive to make these transitions as smooth as possible, we recognize that not every change will meet everyone’s expectations. Our Product team carefully reviews customer feedback and prioritizes enhancements based on customer impact and broader platform needs. We remain committed to continuously improving Gorgias, and feedback like yours plays an important role in shaping that process. A member of our management team will also be reaching out to you privately to better understand your experience and discuss your feedback in more detail.

Thank you for taking the time to share your experience and provide your feedback. We regret to hear that you feel this way about your experience. While our AI requires an initial investment of time to configure and train properly, this setup is essential to ensuring it performs accurately and delivers the best long-term results for each merchant’s unique workflows and support needs. To provide additional context, our Support team is available 24/7 to help customers with questions and technical issues. In addition, our onboarding experience is tailored to each merchant’s needs. Depending on the account, customers either follow a structured self-guided onboarding experience with step-by-step guides, videos, and Help Center documentation, or work directly with an Implementation Manager for personalized onboarding assistance. We appreciate the time you spent evaluating Gorgias. We continue to invest heavily in our platform, including AI capabilities, integrations, and the overall customer experience, and customer feedback plays an important role in shaping these improvements. Should you ever decide to reconsider Gorgias, we’d be happy to welcome you back and support you throughout the process. Additionally, a member of our management team will be reaching out to you directly to discuss your experience in more detail.

Thank you for taking the time to share your feedback, Isavie. We regret to hear that you experienced issues sending emails during your trial. After reviewing your case, we confirmed that this was related to a temporary incident that was quickly resolved. Our team informed you once the issue was fixed and shared additional information and updates to help clarify what had happened. Regarding the payment concerns mentioned in your review, we were unable to find any reports of payment-related issues submitted to our Support team. We also confirmed that your subscription was set up using Shopify Billing, meaning subscription payments are processed directly through Shopify rather than by Gorgias. While we don’t have any record of payment issues being raised with us, we regret to hear that this was your experience and we’re sorry to see you leave. Although we make every effort to respond as quickly as possible, we communicate a maximum response time of 48 hours so that each inquiry can be reviewed and addressed properly. Our team often replies well before that timeframe, but we believe it’s important to set accurate expectations for our customers. If you’d be open to giving Gorgias another chance, we’d be more than happy to assist you further and ensure you have a much smoother experience. Our team would be glad to help you get up and running and address any questions or concerns along the way. Additionally, a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.

Thank you for taking the time to share your experience, Free Fly Apparel! We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off. It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support. Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.

Thank you for taking the time to share your experience! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support. Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your candid feedback. We appreciate you outlining the areas where you believe Gorgias can improve. We understand your concerns regarding feature development, product enhancements, Shopify functionality, and the overall pace of innovation. Customer feedback plays a significant role in shaping our roadmap, and while not every request can be implemented immediately, suggestions from merchants are regularly reviewed and considered by our Product and Engineering teams as they prioritize future development. Regarding the documentation issues you referenced, some Help Center articles temporarily returned 404 errors while content was being updated and migrated. These pages were quickly replaced or redirected, but we appreciate the feedback and recognize the impact this can have on the support experience. We are actively investing in new features, platform improvements, AI capabilities, and overall usability, and we remain committed to delivering meaningful enhancements that help merchants and support teams succeed. A member of our leadership team will reach out to you directly to discuss your experience in more detail and work through any concerns you may have. We appreciate your feedback and the opportunity to continue improving.

Thank you for taking the time to share your honest feedback and for trusting Gorgias over the past couple of years. We appreciate you highlighting the areas where you feel the platform has fallen short of expectations. We understand how important it is for customer support software to evolve continuously, provide reliable functionality, and deliver meaningful improvements that help merchants operate efficiently. Regarding the documentation issues you mentioned, some articles temporarily returned 404 errors during a period when portions of our Help Center were being updated and reorganized. These pages were quickly replaced or redirected, but we appreciate you bringing this up and understand how frustrating that experience can be. We are continuously investing in the platform, including our Shopify integration, AI capabilities, automation tools, and overall product experience. Feedback from merchants is actively collected, reviewed, and shared with our Product and Engineering teams, who prioritize improvements based on customer impact and broader platform needs. A member of our leadership team will be reaching out directly to better understand your concerns and discuss any specific challenges you’ve encountered. We genuinely value your feedback as it helps us continue improving both the product and the experience we provide to our merchants.

Thank you for taking the time to share your experience! We’re delighted to hear that Gorgias is helping your team save valuable time and become more efficient. We understand that successful AI adoption requires thoughtful setup, ongoing optimization, and careful monitoring, so it’s especially rewarding to hear that the investment is paying off for your team. It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that preferences can vary, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support. Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re thrilled to hear that you’re happy to have Gorgias on your site, and we look forward to continuing to support your team as you grow!

Thank you for sharing your experience with Gorgias! We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for. It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do. Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your experience, Pine & Pepper! We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team. Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!

Thank you for your kind review! We're delighted to hear that Gorgias is helping your team save time while creating a better experience for your customers. Supporting ecommerce brands with tools that streamline workflows and improve customer interactions is exactly what we aim to achieve. Knowing that our platform delivers value to both your team and your customers means a lot to us. We appreciate your support and are grateful that you took the time to share your experience. Thank you for being part of the Gorgias community. We look forward to continuing to support your success!

Hi Seonabiolabs team, We’re sorry to hear this was your experience. We’d love the opportunity to learn more about the issues you encountered and help resolve them. Please feel free to reach out to our Support team. We’re here to help.

Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!

Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!

Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!

Thank you for taking the time to share such thoughtful and honest feedback. We’re glad to hear that the Gorgias AI Agent has been helping your team manage high ticket volumes more efficiently while still allowing your agents to focus on providing personalized support for more complex customer conversations. It’s especially encouraging to know that the AI has been successful in independently resolving straightforward inquiries with a professional and empathetic approach. We also truly appreciate your transparency regarding the areas where the AI can continue to improve. Delivering accurate, reliable, and high-quality support remains one of our top priorities, and our team is continuously refining and training the AI Agent to reduce inconsistencies and improve performance over time. Thank you again for your partnership and continued collaboration with our team throughout the optimization process. Feedback like yours plays an important role in helping us build a better experience for both support teams and their customers, and we look forward to continuing to support your success moving forward.

Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!