Gorgias: AI, Helpdesk & Chat

Thank you for taking the time to share your feedback. We understand how disruptive it can be when workflows feel impacted after a platform update. While the delete option is still available within the ticket view, I can also see that our Support team has already followed up with you directly and even impersonated your account to investigate further, though they were unable to replicate the behavior you described. At this stage, it may be due to a local or browser-specific issue, and our team remains available to assist as needed. We’re continuously working to improve the platform and make it more powerful and flexible over time, which is what led to the rollout of the new UI. That said, we know transitions like this aren’t always seamless, and feedback like yours is incredibly important in helping us refine the experience. Thank you again for sharing your feedback. A member of our management team will also personally reach out to you to ensure this is properly followed up on.

Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!

Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!

Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!

¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.

Thank you for taking the time to share your experience, Vilrita team. I completely understand how impactful a store sync issue can be and why timely resolution is so important. To provide more context, from the moment this issue was raised, our Support team began actively troubleshooting with you to identify the root cause. As the issue required deeper investigation, it was quickly escalated to our L2 Technical team. Since then, the ticket priority has been increased, and our Engineering team has been directly involved in analyzing the issue. They have also followed up with you on a separate thread to keep you informed on progress and next steps. While we always aim to resolve issues as quickly as possible, cases like this can require detailed and methodical investigation across multiple systems to ensure a reliable and lasting solution. We regret the inconvenience this has caused and truly appreciate your patience as our teams continue working toward a resolution. A member of our management team will also be reaching out to you directly to further support and ensure this remains a top priority until it is fully resolved. We remain fully committed to working alongside you and getting this addressed as quickly as possible.

Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!

Thank you for taking the time to share your feedback, Mr Beer. We’d like to clarify that you were not handed off to a third-party consultant. You were connected with a Gorgias CX Expert who joined a call with you to better understand the challenges you encountered during setup. Based on the subscription plan you selected, onboarding is provided through a self-serve experience with step-by-step instructions and comprehensive documentation, along with support from our team whenever needed. While this process does require some initial time and effort, it is an important investment to ensure everything is set up to run smoothly and effectively. You were also informed that our Support team is available 24/7 via email to assist with any questions or issues, though we did not receive further outreach regarding these topics. We understand you ultimately chose to cancel your account and part ways with Gorgias, and we fully respect that decision. We genuinely regret seeing you leave and value the opportunity we had to work together. Should you reconsider in the future, our team remains available to support you in getting set up for success.

Thank you for taking the time to share your experience. We’re sorry to hear it didn’t meet your expectations. We understand how important it is for the sales process, contract terms, and ongoing experience to feel aligned, especially when adopting a platform that evolves with your needs. Your feedback on plan flexibility, pricing clarity, and communication is noted, and we can see how these points would impact your overall experience. Our goal is always to provide clear guidance upfront while remaining a collaborative partner as your business grows and requirements shift. Regarding plan adjustments and billing, we recognize that timing and transparency are key, and your comments highlight areas where we can continue improving how we communicate these changes. We also take your feedback on support responsiveness and quality seriously, as delivering timely and actionable assistance is a core priority for our team. A member of the Gorgias team will be reaching out to you directly to better understand your situation and work with you toward a more suitable path forward. We appreciate you raising this and giving us the opportunity to address it.

Hello Brace Direct team, Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the software, and we truly appreciate it. We’re continuously working to improve and provide an even better overall experience. We regret to hear that your experience gave the impression that our support was unavailable when you needed it, as we are committed to being responsive and accessible to all our customers. Looking into your case, we can see that when you previously reported issues with your voice integration, our team shared a booking link and offered a call to investigate this further. It appears that the call was never scheduled, which limited our ability to fully troubleshoot the issue together at the time. We also understand your concern about calls cutting out, as that can be particularly disruptive. At the moment, we don’t see any open or ongoing conversations regarding this, but a member of our team will reach out to you directly to better understand the current situation and ensure this is properly investigated. We’re here to support you and would welcome the opportunity to work together to resolve this.

Hello Rotaris B.V. Team, We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively. Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with. We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes. Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.

Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you for the kind words, Au Vodka team! It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores. We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it! We’re grateful to be part of your journey and look forward to continuing to support your growth.

Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!