All reviews

Rating Breakdown

  • 5
    85% (595 ratings)
  • 4
    5% (35 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (9 ratings)
  • 1
    8% (54 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 27, 2024

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback, Team! We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential. Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. ๐Ÿ™

2 / 5 Share

March 26, 2024

Despite trying for months, discussing back and forth with support, me and my partner never found a way to get notifications on our mobile devices to work. Also be advised, that you will regularly be logged off your mobile device resulting in you missing important live chats from customers. I don't recommend Gorgias - sorry.

Using app

4 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for taking the time to share your experience with us, Team. We truly regret to hear about the challenges you've encountered regarding notifications on your mobile devices and the inconvenience caused by being logged off unexpectedly. We fully understand the importance of timely notifications and seamless accessibility to our platform, especially in managing live chats with customers. Rest assured, we are taking your feedback seriously and are investigating this matter to ensure we have found a resolution for you. Once again, we regret for falling short of your expectations and thank you for bringing this matter to our attention. Your feedback helps us to continually improve our services for all our clients.

5 / 5 Share

March 25, 2024

The support from gorgias was very patient and friendly and helpful.

Using app

About 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for taking the time to share your positive experience with Gorgias! Delivering excellent customer service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your kind words mean a lot to us and serve as motivation to continue providing top-notch support to all our customers. Thanks again for your ๐ŸŒŸ feedback. We truly appreciate it!

5 / 5 Share

March 20, 2024

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day. Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us. Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.

Store

NoCry

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your review, NoCry Team! ๐ŸŒŸ We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business. Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input. We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! ๐Ÿ’›

5 / 5 Share

March 19, 2024

Store

Veer

Using app

About 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Dear Veer Team, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. We sincerely appreciate your support! ๐Ÿ™

5 / 5 Share

March 19, 2024

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Silverette Usa Crew, We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. ๐Ÿ™ Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! ๐Ÿค—

5 / 5 Share

March 19, 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows. It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about! We're here to support you every step of the way! ๐Ÿ™

5 / 5 Share

March 15, 2024

Using app

24 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! ๐Ÿ™‚

5 / 5 Share

March 15, 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! ๐Ÿซถ๐Ÿป We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded. Thanks again for choosing Gorgias! โญ๏ธ

5 / 5 Share

March 13, 2024

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for reviewing us, Bryan's Gifting! ๐Ÿซถ๐Ÿป

5 / 5 Share

March 12, 2024

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

Store

Caci

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Caci, Thank you for sharing your experience! ๐Ÿคฉ Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized. Whenever you need help, we're one message away! ๐Ÿซถ๐Ÿป

4 / 5 Share

March 9, 2024

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support responsiveness and waiting times, my overall satisfaction with the app remains high. I want to extend my gratitude to Dunja from the Gorgias support team, whose guidance has been crucial for a new store owner navigating both Gorgias and Shopify. I am optimistic about the continued success of my experience with Gorgias and appreciate the ongoing support.

Using app

2 months

Total reviews

7

Average rating

4.4

Developer Reply

Hi Marbia! ๐Ÿ‘‹๐Ÿป Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. We sincerely appreciate your feedback regarding support responsiveness, and we're continuously working to improve in this area. We're excited to continue supporting you and ensuring your success with Gorgias! โญ๏ธ

1 / 5 Share

March 4, 2024

**** MISLEADING **** Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely. The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.

Using app

About 1 hour

Total reviews

41

Average rating

4.6

Developer Reply

Hi Stoned Hilda! We appreciate your feedback and want to ensure that all our users have a positive experience. We genuinely regret to learn about any confusion or inconvenience you experienced with our subscription model. While we understand that navigating subscription plans and features can sometimes be challenging, we strive to provide transparent information about our subscription plans and features, which can also be seen on our Pricing Page -> https://www.gorgias.com/pricing. Nevertheless, if you have any specific suggestions or any further questions about our pricing structure, don't hesitate to reach out to our support team. Please rest assured that we're here to help and make sure you get the most out of our app. Thank you again for taking the time to share your thoughts with us!๐Ÿ™๐Ÿผ

1 / 5 Share

March 4, 2024

terrible customer support! nobody answers!!! it is not working properly and it's been a week and I am yet to get any help at all!!!

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear, Team. We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused. Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time. Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.

4 / 5 Share

Feb. 29, 2024

Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place. 4 stars instead of 5 as it is a little hard to set up and takes some getting used to.

Using app

Over 3 years

Total reviews

7

Average rating

4.4

Developer Reply

Dear Ease Living Team, Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels. Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process. If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out. Thank you once again for your review and for choosing Gorgias. ๐Ÿ™

5 / 5 Share

Feb. 26, 2024

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Dear Wild Nutrition Team, Thank you so much for taking the time to leave these ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! ๐Ÿค—

5 / 5 Share

Feb. 26, 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates. The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Store

Kion

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Dear Kion Family, Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations. Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations. As for our Support Team, they're the best! ๐ŸŒŸ Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward. We're truly grateful for your continued support and trust in Gorgias. ๐Ÿ’›

5 / 5 Share

Feb. 23, 2024

Using app

14 days

Total reviews

5

Average rating

5.0

Developer Reply

Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! ๐Ÿค—

5 / 5 Share

Feb. 23, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey, VitaOn Team! Thanks a bunch for leaving a positive review! ๐ŸŒŸ It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more. We truly appreciate your support and look forward to serving you in the future. ๐Ÿ™

5 / 5 Share

Feb. 22, 2024

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Upway France! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. We look forward to having you on board for a long time. ๐ŸŒŸ