Gorgias: AI Helpdesk & Chat
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Gorgias has been a game changer for us. We made the switch about a year and a half ago and haven’t looked back. The Shopify integration is unparalleled, and our CX team absolutely loves the platform. Gorgias is also constantly innovating and staying ahead of the curve. Beyond being extremely happy with the product itself, we’ve been equally impressed by the level of support we receive from their team. They’re responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. Overall, we couldn’t be happier with Gorgias and would highly recommend it to other brands looking to elevate their CX operation.
What a fantastic review, thank you for sharing it with us, Tommy John! It’s incredibly rewarding to hear that, a year and a half after making the switch, Gorgias continues to be such a strong fit for your CX team. We’re especially glad that our Shopify integration and continued product innovation are helping you get more out of your customer experience operations. We also truly appreciate your recognition of our team. Being knowledgeable, responsive, and invested in our customers’ success is something we strive for every day. Thank you for your trust and recommendation. We’re thrilled to be part of your CX journey and look forward to everything ahead!
Great app and has made our CS life a lot easier. Not to mention a very responsive support team!
Thank you for the kind words! We’re happy to hear that Gorgias has made your customer service operations easier and taken some of the complexity out of your team’s day-to-day work. And a big thank you for the shoutout to our Support team. Being there when you need us is something we take great pride in. Thanks for choosing Gorgias and for sharing your experience!
I use Gorgias every day to manage our customer experience, and it has made keeping up with customers across different channels so much easier. Having email, social, SMS, order information, and customer history all in one place saves me so much time. I also love being able to build macros, automate repetitive questions, and customize our workflows as our CX needs change. Their support team has also been super helpful anytime I’ve had questions or needed help figuring something out. Definitely a huge part of our day-to-day operations!
Thank you for taking the time to share your experience with Gorgias! We love hearing that having your customer conversations, order details, and history all in one place is making your daily work simpler and more efficient. It’s also great to see you taking advantage of macros, automation, and customizable workflows to adapt Gorgias to your team’s evolving needs. We really appreciate the kind words about our Support team as well, knowing you can count on us when questions come up is incredibly important to us. Thank you for making Gorgias such an integral part of your day-to-day operations. We’re happy to have you with us!
My company has been using Gorgias as our customer communication platform for 4+ years. Our customer service team loves it! The interface is intrinsically easy to use and Gorgias offers so many customizable features that allow you to track any performance metric you can think of. Most of all, their customer service is amazing. They are quick to respond to my needs and provide solutions right away. I've never had to wait more than an hour to receive a response. Our Gorgias rep, Milos, always goes above and beyond and is a genuinely kind and helpful person. I would highly recommend Gorgias to any company who values efficiency, data analysis, and quality. Gorgias makes caring for customers effortless because we're able to communicate through every touch point in one central location (phone, chat, email, and even social comments). Gorgias gives our company the ability to go above and beyond for our customers, which is a significant contributor for our growth and success.
Thank you for such a thoughtful review and for trusting Gorgias for over four years! It’s wonderful to hear how much your team enjoys using the platform and that its flexibility, reporting capabilities, and centralized communication have helped you work more efficiently while continuing to deliver an exceptional experience to your customers. Your kind words about our support team mean a great deal to us as well. We’ll be especially happy to pass along your shoutout to Milos, we’re lucky to have him! Thank you again for your continued trust and recommendation. Knowing that Gorgias has played a part in your team’s growth and success is incredibly rewarding, and we look forward to many more years together!
Gorgias has been a great addition to our Shopify store. The AI Agent handles customer questions quickly and accurately, especially order tracking and shipping updates. It saves our team time while still giving customers helpful, clear answers. Highly recommend!
Thank you for sharing your experience and for the wonderful recommendation! We’re so glad to hear that AI Agent has become a valuable part of your support workflow, helping customers get fast and accurate answers to common questions like order tracking and shipping updates. Giving your team more time back while ensuring customers continue to receive clear and helpful support is exactly the kind of impact we love to see. Thank you for choosing Gorgias. We’re excited to keep supporting your team!
We have been using Gorgias for several years for our EU store and implemented it to the US store approximately 4 months ago. Since then, we have seen excellent results. Gorgias consistently stays ahead of the curve by continuously introducing new features and improvements. Combined with their highly dedicated Customer Success Managers, they have become a valued partner and a pleasure to work with.
Thank you so much for your wonderful review and for being with Gorgias over the years! We’re delighted to hear that expanding Gorgias from your EU store to the US has delivered such strong results. It’s especially rewarding to know that our ongoing product improvements and new features are helping you get even more value from the platform as your operations grow. We also really appreciate your kind words about our Customer Success team. Being a trusted and reliable partner to our customers is something we care deeply about. Thank you again for your continued trust and partnership. We’re excited to keep supporting your team across both markets!
Gorgias has been a game changer for our customer service operations. Centralizing email, live chat, and social messages into a single inbox saves our team hours of tab switching every day. The clear interface and quick access to customer history allow agents to respond faster, collaborate seamlessly, and handle higher ticket volumes without burning out. It makes managing daily queue workflows simple and organized. Highly recommend for any growing support team!
Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that bringing your customer conversations into one place has made such a meaningful difference in your team’s day-to-day operations. Helping support teams spend less time switching between tools and more time delivering fast, informed responses is exactly what we aim for. It’s also great to know that the interface, customer history, and collaboration features are helping your team stay organized and confidently manage growing ticket volumes. Thank you for your recommendation and for choosing Gorgias. We’re excited to continue supporting your team as you grow!
Our experience working with Gorgias has been great. The platform has given us the tools and flexibility we need to continually improve our Customer Care operations and optimize the AI Agent experience for PROVEN. The Gorgias team has also been incredibly supportive throughout the process. We truly appreciate the partnership and level of support Gorgias provides.
Thank you so much for the kind words and for sharing your experience with Gorgias! We’re thrilled to hear that the platform has given you the flexibility and tools needed to continually improve your Customer Care operations and refine the AI Agent experience. It also means a lot to know that our team has been a supportive partner throughout the process. Providing thoughtful, reliable support and building strong relationships with our customers is incredibly important to us. Thank you again for your trust and partnership. We’re excited to continue supporting you as your customer care experience keeps evolving!
TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction. What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work. We trust it enough that other departments have started adopting it outside of support. That's the real signal.
Thank you so much for sharing this, and for trusting Gorgias over the years! We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume. It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding. And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!
Hi Timeless Skin Care team, Thank you so much for your review! We truly appreciate your support. We’d also love to hear more about your experience with Gorgias and any feedback you’d like to share. Thank you again for taking the time to review us!
Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.
Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization. It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you. Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!
Since the last major update a few weeks ago, the AI agent has improved. The Gaia AI is also incredibly useful at helping improve our performance. Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording - could really do with an option to provide fast feedback given this is in Beta.
Thank you for your thoughtful review and for sharing such detailed feedback! We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities. We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience. Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!
A few days in and I already regret the switch. The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked. We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatible, whether anything is missing. Seeing the cart directly from the ticket was the single reason we chose Gorgias. It no longer exists, and nothing in the marketing says so. Meanwhile the entire focus seems to be on AI. At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month. If your support depends on seeing what the customer is actually buying, look elsewhere. And if predictable costs matter to you, read the AI pricing very carefully before you commit.
Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention. You’re correct that the live Shopify cart view is no longer available in the agent sidebar. This change was made to improve the overall performance and reliability of the platform, but we understand that for merchants whose workflows relied on this functionality, it can have a significant impact. We also appreciate you highlighting your concerns regarding our communication around this change, as well as your experience with AI pricing and Support. Feedback like yours is taken seriously and shared with the appropriate internal teams to help improve both our product and the experience we provide. A member of our management team will be reaching out to you privately to better understand your use case and discuss your experience in more detail.
We switched over about a year ago and really enjoy Gorgias! The AI agent has been amazing for our team, and it seems like they're continuing to make aggressive improvements to it. Would love to see other integrations with different shipping software. Right now, it doesn't connect to Ordoro, and if it did, that would increase our automation rate quite a bit.
Thank you so much for taking the time to leave us such a thoughtful review! We’re thrilled to hear that Gorgias has been a great fit for your team over the past year and that the AI Agent has made a meaningful impact on your day-to-day support. It’s also great to know you’ve noticed the continuous improvements, we’re investing heavily in making AI even more capable, so feedback like yours is incredibly encouraging. We also appreciate your suggestion about an Ordoro integration. We can absolutely see how that could help increase your automation rate, and we’ve shared your feedback with our Product team for consideration as we continue expanding our integration ecosystem. Thank you again for your trust and support. We look forward to continuing to help your team deliver exceptional customer experiences!
contact form does not in fact support multilingual. both ai-agent and human support are dumb and waste your time
Thank you for taking the time to share your feedback. While our Contact Form doesn’t natively support multilingual functionality, there are workarounds that can often accommodate multilingual use cases. We’d welcome the opportunity to better understand your requirements and explore the best approach with you. We regret that this was your impression of our support, as our team is committed to providing thoughtful and effective assistance to every merchant. We genuinely value customer feedback, and a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.
I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.
Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform. We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed. Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years! Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform. Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of messages, hundreds of customer experiences ruined. The rep took the blame, but Gorgias refused to refund us a single penny. It's a crap product, and I hope this review saves at least one company from going with them. Good luck.
Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding. We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention. A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.
The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing how it continues to assist us and our customers!
Thank you for sharing your experience, Unagi team! We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results. As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you. Thank you for choosing Gorgias. We look forward to being part of your continued success!
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