Gorgias: Helpdesk, Chat & FAQ

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻 We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded. Thanks again for choosing Gorgias! ⭐️

Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻

Hi Caci, Thank you for sharing your experience! 🤩 Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized. Whenever you need help, we're one message away! 🫶🏻

Hi Marbia! 👋🏻 Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. We sincerely appreciate your feedback regarding support responsiveness, and we're continuously working to improve in this area. We're excited to continue supporting you and ensuring your success with Gorgias! ⭐️

Hi Stoned Hilda! We appreciate your feedback and want to ensure that all our users have a positive experience. We genuinely regret to learn about any confusion or inconvenience you experienced with our subscription model. While we understand that navigating subscription plans and features can sometimes be challenging, we strive to provide transparent information about our subscription plans and features, which can also be seen on our Pricing Page -> https://www.gorgias.com/pricing. Nevertheless, if you have any specific suggestions or any further questions about our pricing structure, don't hesitate to reach out to our support team. Please rest assured that we're here to help and make sure you get the most out of our app. Thank you again for taking the time to share your thoughts with us!🙏🏼

Dear, Team. We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused. Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time. Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.

Dear Ease Living Team, Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels. Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process. If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out. Thank you once again for your review and for choosing Gorgias. 🙏

Dear Wild Nutrition Team, Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! 🤗

Dear Kion Family, Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations. Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations. As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward. We're truly grateful for your continued support and trust in Gorgias. 💛

Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! 🤗

Hey, VitaOn Team! Thanks a bunch for leaving a positive review! 🌟 It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more. We truly appreciate your support and look forward to serving you in the future. 🙏

Hi, Upway France! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. We look forward to having you on board for a long time. 🌟

Dear Team, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to acknowledge the inconvenience you may have experienced. I would also like to address the trouble caused by our limited chat availability during the company retreat. While our chat support was limited during this period, we did have email support available to assist with any urgent matters. Additionally, we made sure to display a banner on our chat informing our clients about this change, along with a note about potential delays in response times. We understand the importance of timely assistance, and we want to assure you that your concerns are a top priority for us. The purpose of our retreat was to enhance our strategies and plans for the future, ultimately aiming to improve our service to better meet your needs. We genuinely value your recommendation despite the challenges you encountered, and we want to assure you that your feedback is crucial in helping us enhance our services. If you have any specific issues that still need resolution, please feel free to reach out to our team, and we will do our best to assist you promptly. Thank you again for bringing this to our attention. We highly appreciate your patience and understanding.

Dear Squid Socks Team, We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it caused frustration, and we appreciate your patience in resolving the issue. Your detailed account is invaluable, and we're sorry for any confusion caused by the technical jargon and complex instructions. We're glad to hear that Richard could assist you in completing the verification. Your experience highlights areas where we can improve, and we'll be working diligently to streamline these processes and enhance the clarity of our instructions. On a positive note, we're pleased that you find our platform beneficial, especially with its integration capabilities with Gmail and Social Media. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for bringing this to our attention.

Hi HomeDecor! Thank you for your kind feedback! It's nice to hear you found our service pretty good! 🌟 If there's anything specific you feel we could improve to earn that fifth star, we'd love to hear your thoughts. Feel free to get in touch with us via email [email protected]. Your feedback helps us strive for excellence! 🫶🏻

Hello, Team. Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process. We want to assure you that we are actively working on resolving this for you as soon as possible. We are committed to improving our response times to provide a more timely and efficient service. In the meantime, we want to express our gratitude for your patience and understanding. We value your feedback as it guides us in our efforts to enhance the quality of our service. Once again, we apologize for the inconvenience, and we appreciate your cooperation in this matter.

Hey, Ketolibriyum Team! Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business. Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings. We truly appreciate your support and look forward to continuing to serve you. 🙏

Hi Green Tilip, We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him. Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience. Thanks for your comments and we are grateful to have you as part of our community!

Hi Danger Coffee, We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻 Thank you for sharing your feedback! Here's to more seamless experiences ahead! 🌟