Gorgias
Support made simple and scalable.
Rating
4.3
feedback
705
chart
#952
All reviews
Rating Breakdown
Review RSS Feed
Feb. 26, 2024
Dear Wild Nutrition Team, Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! 🤗
Feb. 26, 2024
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates. The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family, Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations. Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations. As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward. We're truly grateful for your continued support and trust in Gorgias. 💛
Feb. 23, 2024
Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! 🤗
Feb. 23, 2024
Hey, VitaOn Team! Thanks a bunch for leaving a positive review! 🌟 It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more. We truly appreciate your support and look forward to serving you in the future. 🙏
Feb. 22, 2024
Hi, Upway France! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. We look forward to having you on board for a long time. 🌟
Feb. 21, 2024
Good app, but the customer service is lacking, which is ironic seeing as it is a customer support app. It would be a 4-5 star rating if the customer support was better. They takes ages to reply, there was even a time where the team were on a retreat, and live chat was just turned off. The automated live chat rarely answers the query you have. But I would still recommend the app.
Dear Team, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to acknowledge the inconvenience you may have experienced. I would also like to address the trouble caused by our limited chat availability during the company retreat. While our chat support was limited during this period, we did have email support available to assist with any urgent matters. Additionally, we made sure to display a banner on our chat informing our clients about this change, along with a note about potential delays in response times. We understand the importance of timely assistance, and we want to assure you that your concerns are a top priority for us. The purpose of our retreat was to enhance our strategies and plans for the future, ultimately aiming to improve our service to better meet your needs. We genuinely value your recommendation despite the challenges you encountered, and we want to assure you that your feedback is crucial in helping us enhance our services. If you have any specific issues that still need resolution, please feel free to reach out to our team, and we will do our best to assist you promptly. Thank you again for bringing this to our attention. We highly appreciate your patience and understanding.
Feb. 19, 2024
I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.
Dear Squid Socks Team, We genuinely regret to learn about the technical difficulties you encountered during the recent DNS domain verification process. We understand that it caused frustration, and we appreciate your patience in resolving the issue. Your detailed account is invaluable, and we're sorry for any confusion caused by the technical jargon and complex instructions. We're glad to hear that Richard could assist you in completing the verification. Your experience highlights areas where we can improve, and we'll be working diligently to streamline these processes and enhance the clarity of our instructions. On a positive note, we're pleased that you find our platform beneficial, especially with its integration capabilities with Gmail and Social Media. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for bringing this to our attention.
Feb. 19, 2024
Pretty good!
Hi HomeDecor! Thank you for your kind feedback! It's nice to hear you found our service pretty good! 🌟 If there's anything specific you feel we could improve to earn that fifth star, we'd love to hear your thoughts. Feel free to get in touch with us via email [email protected]. Your feedback helps us strive for excellence! 🫶🏻
Feb. 16, 2024
not working even to setup the account, support low level seems they don't care to get new customers
Hello, Team. Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process. We want to assure you that we are actively working on resolving this for you as soon as possible. We are committed to improving our response times to provide a more timely and efficient service. In the meantime, we want to express our gratitude for your patience and understanding. We value your feedback as it guides us in our efforts to enhance the quality of our service. Once again, we apologize for the inconvenience, and we appreciate your cooperation in this matter.
Feb. 15, 2024
Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.
Hey, Ketolibriyum Team! Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business. Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings. We truly appreciate your support and look forward to continuing to serve you. 🙏
Feb. 13, 2024
Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.
Hi Green Tilip, We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him. Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience. Thanks for your comments and we are grateful to have you as part of our community!
Feb. 10, 2024
Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.
Hi Danger Coffee, We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻 Thank you for sharing your feedback! Here's to more seamless experiences ahead! 🌟
Feb. 6, 2024
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team! We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job. On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Feb. 4, 2024
Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻 Happy to hear that you are satisfied with your support experience! If you need further assistance, we're one message away.
Jan. 31, 2024
Best helpdesk for shopify by far. We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied. It is simple to set up, the possibilities are endless and they have awesome support. They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩 We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
Jan. 23, 2024
At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com (previously by Salesforce), followed by Freshdesk -- I'm personally quite happy with the automations, macros and merging which are fairly intuitive. The Help Center mass upload feature was a bit broken unfortunately and that was part of where the troubles started and why I'm not giving a full 5-star review. As you would see with the rest of the 5-star reviews, their support/service team is pretty bad. I would say 3 out of 5 times I'd be given a canned response to an article, to which I would have already read and tried to troubleshoot myself before sending that first email. Thus, wasting my time in every first email I send out just to say "yes I've done that, what else can I try?" Most recently, it was escalated to someone with more technical experience (shoutout to Ogi) who not only was emphatic in making sure he was resolving my issue, but doing so in a timely manner because he didn't have all the answers either -- and he made sure I was aware upfront but would get back to me with a solution one way or another. Lastly, the onboarding experience was indeed non-existent. My sales rep was good in presenting the features (hence why he's in sales, and I loved it), but when it came to the more technical explanations, onboarding and helping me move forward it was unfortunately a bit underwhelming. As such, it did hold me back a month or two even trying to figure Gorgias out to the point where I just paid a month upfront so I can onboard my team and migrate from Freshdesk accordingly. Thankfully he did waive one month's fee as promised at the end, but it's such a huge disconnect between sales > support (L1), which I think would easily give them 5-stars all around if this part of their operations were fixed properly.
Hi, Team at Comfort Works! Thank you for your honest and constructive feedback. 🙏🏼 We're thrilled you find value in Gorgias and appreciate your insights on areas for improvement. Rest assured, we're committed to addressing the flagged issues and enhancing our support and onboarding experiences. Your input is invaluable as we strive to provide a seamless and exceptional service. Thank you for helping us improve! 🍀
Jan. 15, 2024
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻 Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟 We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Jan. 12, 2024
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix, Thanks a bunch for sharing your fantastic experience! 😊 We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features. We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀 Thanks for making us a part of your user experience journey. 🫶🏻
Jan. 12, 2024
Joanna was super helpful!
Thank you so much for your kind words, NuFACE! We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us! If you ever need assistance again, we're just a message away! 📧
Jan. 8, 2024
NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through. Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).
Hello, Team. We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly. We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at [email protected], and one of our dedicated Team members will make sure to address all your queries. Thank you so much in advance.