Green Tulip review for Gorgias
Feb. 13, 2024
Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.
Hi Green Tilip, We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him. Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience. Thanks for your comments and we are grateful to have you as part of our community!
