Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
629
chart
#530
All reviews
Review RSS Feed
Nov. 19, 2025
We’ve been using Gorgias for several years now and just recently installed the AI bot. It was a seamless process to train the bot to cut down drastically on customer service tickets by automating responses to FAQs through the chat and providing quick response time. Gorgias support itself is always quick to resolve any issues. Would recommend as easy to use help desk software with some do the best AI tools on the market
Thanks you so much for this review! We’re super happy to hear the AI Agent implementation went smoothly and it's now helping reduce tickets through smart automation. We also love hearing that our Support team provided a great experience to you. We'll work hard to keep making a difference for your team and your customers!
Nov. 19, 2025
Been using Gorgias for about a month now and cant speak highly enough of it and their support. If I have had any questions or concerns, they have been more than helpful to assist! Love it
Thanks so much for this lovely review! ❤️ We’re so happy to hear you’re loving Gorgias and that our support team has been there when you needed us. We'll keep working even harder to help your team succeed!
Nov. 19, 2025
Gorgias has been a fantastic tool for our customer service team to create more efficiency through the AI agent, and with the close shopify integration they don't have to go off platform to look up order details, meaning we get through more tickets. can't recommend gorgias highly enough to ecommerce businesses
Thank you, team! We're super glad to hear Gorgias is helping your team work more efficiently and stay focused. It’s also great to know the AI Agent is making a real impact; exactly what our goal is and why we work on constant improvements to it. Really appreciate the recommendation!
Nov. 19, 2025
Absolutely a game changer! Gorgias has completely transformed how we handle customer service on Yinzershop.com. In just the last 5 days, five separate customers specifically praised our support—and all the credit goes to this app. The automation and AI features do all the heavy lifting, letting us respond instantly and resolve tickets efficiently, which both our team and customers love. Integration with Shopify is seamless, and everything from live chat to email is unified in one easy dashboard. Support from the Gorgias team is truly PERFECT—friendly, fast, and effective. Can’t imagine running our business without it. LOVE IT! Highly recommend to every Shopify store owner looking to level up their support experience
Wow! Thank you, YinzerShop team! We're so excited to hear Gorgias has made such a big impact for you. From faster responses to happy customers and seamless Shopify integration, this is exactly the kind of success we love to see. Huge thanks for the recommendation! We’re here for you every step of the way!
Nov. 19, 2025
Gorgias has become the central hub for our customer support across all our Shopify stores. Instead of bouncing between email, chat, and social DMs, my team can see everything in one place, right alongside the customer’s order history and tags. That alone has made us faster and more organized. What really stands out now is the AI + automation. The AI-suggested replies are surprisingly accurate and on-brand once you train a few templates, and they’ve cut down the time it takes to answer common questions like order status, returns, and sizing. We also use rules and macros to auto-tag tickets, route them to the right person, and send instant responses after hours, so customers get help even when no one’s at the keyboard. Setup was straightforward, the Shopify integration is deep, and any time we’ve needed support, the Gorgias team has been responsive and helpful. If you’re running a growing Shopify brand and want to streamline support while taking advantage of AI automation instead of adding more headcount, Gorgias is absolutely worth it.
Thank you for such a thoughtful review, LittleTuxedos team! We’re so happy to know that Gorgias has centralized your support channels and that the AI Agent is delivering real impact. It’s always great to hear such high praise! Our Support team is here to keep supporting your growth every step of the way, and our P&E teams will keep building cool new features for you!
Nov. 14, 2025
Gorgias is the best platform our team has used. It's made a huge difference in our efficiency, streamlining our workflows, and improving our interactions with customers. It's easy and intuitive to use, and the support form the Gorgias team is exceptional. They don't just help companies with customer support, they lead by example.
Thank you so much, Manduka! So glad to hear Gorgias has helped boost your team’s efficiency. It also means a lot to know our Support stands out! We’ll keep leading by example and building tools that make a difference, while ensuring the assistance from our Support team remains exceptional!
Nov. 13, 2025
We recently encountered a billing issue with this app where we were overcharged $780 on October 24th, and we are still waiting for the refund to be processed. While mistakes can happen, the delay in resolving the overcharge is concerning. I’m sharing this so other users and businesses are aware and can keep an eye on their billing statements. I hope the team resolves this soon and improves the refund process moving forward.
Using app
About 1 year
Total reviews
3
Average rating
1.3
Hi team, Thank you for sharing your experience. We understand how concerning billing discrepancies can be and appreciate you flagging this. The overcharge you mentioned was identified quickly as part of a broader infrastructure change, and a full refund was approved by our team right away. Unfortunately, because this refund is being processed through a different billing system, the delay this caused was less than ideal. We're consolidating internally to figure out avenues which will help us expedite similar requests in the future. Overall, we appreciate your feedback and the patience while we got this resolved.
Nov. 12, 2025
I've been using Gorgias for over 4 years. I am astonished how much it changed for the better over time. This company truly listens to their customers, takes their feedback and makes improvements. We have been using the help desk, Ai agent and Ai Shopping Assistant. It is a game changer!
Wow! Thank you for being with us for over 4 years! We're so happy you've seen the evolution firsthand and that the Help Desk, AI Agent, and the Shopping Assistant have made a real impact for you. Your feedback truly helps shape Gorgias, and we’re grateful for your support!
Nov. 12, 2025
We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution. The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.
Thanks so much, team! We’re thrilled the AI Agent is exceeding expectations and handling requests with speed and clarity. It’s great to hear it’s lightened the load for your team, and we truly appreciate the recommendation!
Nov. 12, 2025
Great experience with the AI Agent from Gorgias. This has helped our store optimize our CS team tasks, and customers are pleasantly surprised with it. We were hesitant at first, especially being a luxury brand, but the Gorgias team was amazing at helping us tailor it to fit our standards and handover tickets to human agents when necessary. Recommended!
Thank you, Johanna Ortiz team! We’re super glad the AI Agent is helping optimize your workflow while maintaining the high standards of your brand. Love hearing that your customers are responding well, and we truly appreciate the recommendation!
Nov. 12, 2025
Our customer service team has used Gorgias from the beginning. Gorgias has always been reliable, ahead of the curve, and the best in the field. The technology is advanced and easily customizable. Our team loves the organization it provides as well! Overall, we love our partnership with Gorgias and are thankful for the ways they've served our business over the years.
Thank you so much! We’re honored to have supported your team from the start! It’s great to hear Gorgias has been reliable, flexible, and a strong partner over the years. We truly appreciate your kind words and continued trust!
Nov. 12, 2025
The best customer support app for the eCom with the most advances AI agent all under 1 roof. The easiest and most quick onboarding without any issues.
Thanks so much! So happy to hear Gorgias delivered a smooth onboarding and that the AI Agent is making a strong impact. Appreciate the kind words and support!
Nov. 11, 2025
We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed. Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition. After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.
Hello Team, Thank you for sharing your honest feedback. We truly appreciate the time you spent with Gorgias and are sorry to hear that your most recent experience did not reflect the value and support you once associated with us. We understand your concerns around pricing, perceived ROI, and the change from a dedicated CSM to our Product Specialist model. Our restructuring was designed to provide faster access to expertise and 24/7 support. At the same time, we recognize that proactive and strategic account engagement was important to you, and we regret that this shift may not have aligned with your expectations. While we are sorry to see you move to Re:amaze, we respect your decision and appreciate the transparency you have shown. To support a smooth transition, a senior member of our team will reach out to assist with your request. Thank you again for your long partnership with us. We wish you and your team continued success moving forward.
Nov. 11, 2025
We’ve been using Gorgias for under a year, and it’s already transformed our customer service. The Shopify integration is seamless, and the AI tools save us time by automating routine tasks like order updates and cancellations. Everything from emails to chats is managed in one place, making our workflow faster and more organized. Their support team is excellent, and the platform keeps improving with every update. Gorgias has quickly become an essential part of how we deliver great customer experiences.
Thank you! We’re so glad to hear Gorgias has made such a difference in your customer service operations. It’s great that our AI Agent and Shopify integration are streamlining your workflow, and we really appreciate your kind words about our Support team! They are sending their love back 💕 Here is to many more successful years!
Nov. 11, 2025
Working for a small company with a very small customer service department, Gorgias AI has been perfect for helping get through the influx of emails and chats without having to answer every single one myself! I am more confident entering into our busy season with Gorgias by my side!
Thanks so much for this review! We’re glad to hear our AI Agent is making a big difference for your small team, especially during busy seasons. It’s great to know it’s helping you stay efficient without the feeling of overwhelm! We'll keep working on it even more in 2026!
Nov. 11, 2025
I’m very impressed with Gorgias Helpdesk. After training the AI, it now handles a large share of support tickets automatically. This lets us run a lean support operation with only one part-time person managing cases that need a human touch or go beyond the AI’s current range. Choosing Gorgias over the four other options I reviewed turned out to be the right call.
Thank you for your trust, Leaner Creamer team! We're so glad to hear Gorgias is helping you run a lean, efficient support operation with the help of the AI Agent. It’s great to know it’s handling a large share of tickets smoothly. We'll keep improving it further in 2026!
Nov. 11, 2025
Our Gorgias AI Agent had a query from a customer about whether the Primo Dolce close coupled WC has a gloss finish. What AI Agent did: • Confirmed that the WC features a double glaze finish described as polished, meaning it has a glossy surface. • Clarified the customer's assumption about the finish. • Offered assistance for any further questions. That clear communication earned a 5/5 CSAT with the comment: "AI was really helpful, and strangely knew all about my problem, and quickly resolved it. This is amazing service without any human interaction and Gorgias AI now resolves up to 35% of all our customer contacts.
Thank you for sharing this, team! Happy to hear the AI Agent is delivering such clear and helpful support and earning 5 star ratings along the way! Also, amazing to see it resolving 35% of your tickets! We’ll keep working hard to push that number even further, while keeping the quality high!
Nov. 10, 2025
So much success utilizing the AI Agent thus far - could not recommend more!
Thanks so much! We're thrilled to hear that the AI Agent has been such a success for you and are super excited to keep delivering value to your team!
Nov. 10, 2025
We’ve been using the Gorgias AI pretty much since launch, and it completely transformed how we handle customer support. What used to take hours each day is now done in less than 30 minutes — and that’s mostly just me checking how good the AI handled everything. What really impressed me is how human and caring the replies are. It’s not just fast, short answers — the AI actually sounds thoughtful, empathetic, and appreciative, even when dealing with the more “demanding” customers. Honestly, it sometimes does a better job than humans at staying patient and on-brand. Only a handful of customers ever noticed that it’s AI, which says a lot. We’ve even integrated it with Loop for subscriptions, so it can cancel, modify, or manage requests automatically — no manual work needed. Overall, the Gorgias AI is the best example I’ve seen of real, practical AI in ecommerce. It saves us time every single day and delivers better customer experiences at the same time.
Thank you for the incredible feedback, Kombuchery team! We're so glad the AI Agent is transforming your support experience and saving time while delivering thoughtful, on-brand responses. It means a lot to hear it's blending seamlessly into your workflow and even exceeding expectations. We’re excited to keep building on that and will work hard in 2026!
Nov. 10, 2025
We’ve been really impressed with the Gorgias AI Agent so far. It handles customer inquiries smoothly and naturally, even in more nuanced cases like explaining product differences or return combinations. It’s saved our team a lot of time while still keeping replies clear and on-brand. The AI also helps turn support interactions into great customer experiences, one of our customers recently rated a full AI conversation 5/5! Highly recommend it for any brand looking to improve efficiency and response quality.
Thank you for the amazing feedback, GLAS Eyewear team! We're so glad the AI Agent is saving your team time while keeping replies clear, helpful, and aligned to your brand tone. Also love hearing it’s already creating great customer experiences and resulting in 5 star ratings! We’ll keep working to make it even better!