Gorgias
Support made simple and scalable.
Rating
4.3
feedback
705
chart
#952
All reviews
Rating Breakdown
Review RSS Feed
Jan. 3, 2024
Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.
Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟
Dec. 18, 2023
Gorgias didn’t work for us in terms of pricing structure. It quickly became way more expensive than competitors offering a similar set of features and so we requested a cancellation of the service in September. Unfortunately that cancellation was not actioned and it wasn’t until December that we noticed Gorgias had been continuing to charge us. They refunded us once we reached out regarding this. They don’t make it easy to cancel, and you have to ‘request’ it rather than them having a simple ‘cancel button’. Clearly this setup leaves room for error.
Hi Pixie, We apologize for the challenges you faced with Gorgias, particularly regarding pricing and the cancellation process. Most of the improvements we make come from suggestions and feedback like yours, so thank you so much for sharing your experience. We genuinely appreciate your honesty and we hope to have the opportunity to improve your experience with us in the future.
Dec. 12, 2023
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew, It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉 Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
Dec. 7, 2023
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value. Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Dec. 6, 2023
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software. We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business. The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows. Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟 Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most. We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉
Dec. 6, 2023
The absolute best eComm helpdesk backed by an incredible support team! Working with Gorgias and their team of experts is nothing short of wonderful!
We're over 🌙 to hear about your swift and seamless experience with us, Team! High fives for the amazing journey with our Support Team - for their immediate assistance and lightning-fast response. Going above and beyond is just how we roll, and we're thrilled to have been able to live up to your expectations. Thanks a bunch for your kind words, and here's to more hassle-free moments with Gorgias! 🌟
Nov. 30, 2023
STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE. In three days I think I recevied emails from 6 different people and not one of them knew anything! All they want to do is sell you there service and none of them know anything about what they are selling. I have emails from them saying "I know nothing on how to set it up, but it really great" How the heck you know it's great if you don't know how it works? Total waste of my time and energy trying to make this stupid thing work. I'll find something better with time.
Hello, Team. We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such disappointment when the truth is quite the opposite. Please rest assured that our platform offers a plethora of other features in addition to the ones you mentioned, and our dedicated teams are tirelessly working on introducing even more functionalities. With that in mind, we will be reaching out in private to gather more details about your case, and do our very best to assist you, turning this experience around.
Nov. 15, 2023
5 stars speak louder than words! We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟
Nov. 14, 2023
They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo! We tried using it and that is what we found: 1) Very expensive compare to available free or less expensive apps on the market 2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website. 3) The functionality and the price model is a huge joke ) Their team is only good selling their product or unnerving potential customers regardless if they want it or not Look for cheaper and better alternatives and you will certainly find some...
Hi Steel Vintage Bikes! We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀 Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered. Thank you for helping us improve! 🙏🏼
Nov. 11, 2023
they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question is where are these information >? that i can use only 4 test ticket and than i have to pay for subscription. and how iu suposted to test app with 4 tickets ? also support..... nice guy who enter chat. 10 min waiting for respond. and after 3-4 messages he just gone without any messages..... if this is how its work the best thing is not even start to avoid future issues
Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations. We strive to provide clear information about our trial terms, and it's evident that we missed the mark in your case. We appreciate your feedback and want to assure you that we're actively addressing this to ensure smoother and more responsive assistance. We've reached out to you over email to go over this in-depth and help you use your trial to the fullest. 🙏🏼
Oct. 30, 2023
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery! Thank you for your kind words! 🙏 We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far. Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
Oct. 26, 2023
Really want to like this app given all the previous great reviews, but we are struggling with it. #1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc. #2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out. #3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!
Hello, Team. We truly appreciate you taking the time to share your thoughts. 🙏 We're absolutely sorry to learn about the issues you're experiencing. That is definitely not the level of service that we intend to provide. We can confirm that one of our team members has reached out to you to address all the aforementioned points and to make sure to schedule a meeting with you at your earliest convenience. Thank you for being honest and for sharing your experience. We will do our best to make things right for you. 🙏
Oct. 25, 2023
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏 We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Oct. 18, 2023
The interface is absolute a mess, there's no guidance in regards to setting up a simple chatbot. I can't seem to grasp why all chatbots have to be so damn complicated to make, rather than making a straight forward process. Cut out all bs and make it simple, like it is suppose to be.
Hi Arcade! Thank you for sharing your feedback with us. We're sorry to hear your initial experience wasn't as smooth as expected. We've reached out to assist and help you get started. We look forward to making your experience better. 🙏🏼🍀
Oct. 13, 2023
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏 We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated. Thank you so much on behalf of everyone here at Gorgias! 🤗
Oct. 3, 2023
The features of this app make it so easy to interact with customers and I was really impressed with the onboarding process. Jami was amazing. She walked me through the app features that she felt would best meet the needs of my business. This was very impressive and showed that she had taken the time to learn about my website and my brand. The app itself is just as amazing. Gorgias makes things really user-friendly with the toggle on and off feature. I have not taken the time to explore all of the features but it seems to me Gorgias has provided a one stop shop for all things customer service.
Hi Nifty Wigs team! Thanks for the awesome review! We loved being of service to you and are happy to hear that the app is fulfilling your needs. We count ourselves lucky for customers like you and we are glad to hear that Jami's professionalism and kindness were reflected in your experience! ✨
Oct. 2, 2023
Great if you like $500+ a month. It is not $60 as advertised.
Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan and is currently available on all accounts. It has never been our intention to cause confusion since we aim to provide a reliable and transparent service. We have just messaged you privately so we can go over this in depth. Your feedback is highly valued, and we are open to hearing your thoughts at any time!
Sept. 25, 2023
After a confusing start with the app, I managed to get it working. The support doesn't have a live support chat for some reason, and after a while they emailed back mentioning a phone call... Not something I was looking for to be honest. When I signed up I really thought the Starter Plan was free but it's not so after 7 days of trying the app I will be removing. Wish they would support smaller businesses.
Dear Team, Thank you for sharing your concerns. We are really sorry to hear about this misunderstanding concerning the difference between our one-week free trial and our paid Subscription Plans. Here at Gorgias, transparency is what we advocate, and the same goes for our Pricing structure. Our Paid Subscription Plans can all be checked on our Pricing Page (https://www.gorgias.com/pricing), including all the features each of them offers. What we would also like to add is that we're genuinely sorry about the belated response when you initially tried to reach out. Please rest assured that one of our Team members will be getting in touch with you to discuss everything that you pointed out here. Thank you once again for bringing this matter to our attention.
Sept. 21, 2023
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team! We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job. If you ever need more assistance, you know where to find us. 🙏
Sept. 21, 2023
Really great support when needed.
That's just who we are! 💪 And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air. Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂