Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
629
chart
#530
All reviews
Review RSS Feed
Nov. 9, 2025
Gorgias makes customer communication simple and seamless. It is easy to use and keeps everything in one place, including email, chat, calls, and tickets. We recently started using it for both outbound and inbound calls, and every interaction is tracked automatically. It has made managing customer service smoother, faster, and much more organized. — Ari Siegel, Founder, History By Mail
Thanks so much, Ari! We're happy to hear Gorgias is making your customer communication more seamless and organized, and it's great to know the call features are helping streamline everything in one place. We truly appreciate the kind words and will keep working hard to support you and your team!
Nov. 7, 2025
Our experience with the Gorgias AI Agent has been fantastic! Recently, it handled a customer question comparing our Bahama Naturals Gentle Oatmeal Sensitive Soap Bar to Dove’s Sensitive Soap, and the response was spot on; clear, educational, and personable. The AI explained the ingredients, benefits, and clean qualities of our soap while recommending other products that suited the customer’s needs. It truly felt like an extension of our team and helped deliver the kind of thoughtful support we value. Highly recommend!
Thank you so much, Perfec-Tone team! We are glad to hear that the AI Agent is delivering great support, especially in detailed, nuanced conversations like that one. Above all, we are excited to hear that the AI Agent feels like a true extension of your team! PS we really appreciate the recommendation! :)
Nov. 7, 2025
Gorgias has been an excellent tool for customer service! Our team is small and mighty, but what we aren't able to tackle, Gorgias can pick up the slack and automate many things with ease to help keep the customer service process simple and easy for the customer!
Thank you! We're so happy to hear Gorgias is helping your small but mighty team stay efficient and deliver smooth, customer-friendly support. Love that it's picking up the slack where needed; We’ve got your back!
Nov. 6, 2025
I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience. The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback. A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.
Thank you for such wonderful feedback! We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!
Nov. 6, 2025
Fantastic platform and team! We’ve been using Gorgias for a couple of years and couldn’t be happier. The platform is powerful, easy to use, and the support team is top-notch. The new AI Chat Bot is a game-changer—it handles routine queries flawlessly, saves us hours, and feels like an extra team member. All our channels are in one place, automation keeps things running smoothly, and the integration with Shopify is seamless. After years of great results, I wouldn’t consider switching to any other helpdesk. Gorgias just keeps getting better!
Huge thank you for the feedback! We’re so glad to hear Gorgias has been such a strong partner for your team over the years. It's amazing to know the work we've done on the AI Agent is making a real impact. We’ll keep working to deliver even more value to you and the rest of our customers!
Nov. 5, 2025
We’ve been using Gorgias for years and love it! The platform is easy to use, reliable, and continues to improve. The AI features have become noticeably smarter and more accurate over time as they’re trained, making it even easier for our team to manage customer support efficiently.
Thank you for your kind words, Caboo team! We’re happy to hear Gorgias has been a reliable partner for your team over the years. It’s especially great to know the AI improvements are making a real difference. We’ll definitely keep working to make things even better!
Nov. 5, 2025
Overall pretty good, it has helped us be so much more efficient with customer service. The Ai agent takes a good bit of training, but it has help cut down customer service time
Thanks for the valuable feedback! We're glad to hear Gorgias has helped boost your team’s efficiency. The AI agent definitely gets better with training, so if you haven’t already, we recommend getting in touch with our team, so that we can share best practices and useful advice to get even more out of it. We’re always here if you need support!
Nov. 5, 2025
Our experience with Gorgias has been wholly positive - it's freed up a massive chunk of resource in our sales and tech support teams enabling us to add value elsewhere, which has been invaluable. We have a very technical product and the AI assistant has been incredibly accurate in it's advice and support over email and chat (albeit after investing a lot of time in training) and also at covering more mundane day to day queries that it dispatches with ease. It's generated a decent amount of sales too, which for a store with a avg sale value of over $2500 is impressive. My only regret is that we didn't adopt Gorgias earlier.
Thank you so much for the kind words, team! We're happy to hear Gorgias has helped free up your team’s time and support you so effectively. It’s equally awesome to know the AI Agent is delivering real impact. We’re stoked to keep building on that momentum!
Nov. 4, 2025
Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team. The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.
Store
GHOST
Using app
Over 4 years
Thank you so much, team GHOST! We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!
Oct. 29, 2025
The best in the game! Gorgias truly helps us be the best CX team we can be, with next-level automations, AI tools, and world class support. Their team goes above and beyond to level up their merchants and really listens to the feature requests they get. Can't recommend them enough!
Thank you so much, wool team! It means a lot to hear Gorgias is helping your CX team thrive. We’re all about building with your feedback and supporting you every step of the way. We’ll keep working hard to deliver the tools you love!
Oct. 29, 2025
We used a different platform before, and switching to Gorgias was one of the best decisions we ever made. I would like to address a few positive topics: Personalized onboarding: Several 1:1 sessions on migration + a super comprehensive help center. Historical data (e.g., from Zendesk or other platforms): Can be easily imported - retroactively up to 2 years. Intuitive interface: Easy to understand, very logical structure. Automation: Flows, order management, AI assistant etc. We achieved a 30% automation rate after a short time and are really very satisfied with the work of the AI agent. Price: Billing by ticket instead of user accounts – for us, this billing model is very fair and less expensive compared to other platforms. Analyses that really help: Ticket tags, performance metrics, etc. are easy to set up – dashboards can be customized using drag & drop which helps a lot. Deep integration with Shopify: Unfortunately, we have an ERP in between, but otherwise you can do a lot with this app and it saves an incredible amount of time because you no longer have to switch between systems, e.g., for refunds, customer data, etc.
Thank you for such detailed feedback! It's so great to hear the switch to Gorgias has been such a positive experience, from personalized onboarding to automation, reporting, and our Shopify integration. It’s also great to know our AI Agent and the billing model are working well for your team. We appreciate your trust and support and will keep working hard to support you in the following years!
Oct. 29, 2025
Very underwhelming experience using Gorgias. I'm surprised there is so much fanfare surrounding this app. I tried getting passed the free trial and it kept telling me that my payment was successful but the app kept giving me a notification that my free trial expired. Beyond that I could not get support from Gorgias to resolve the issue and I struggled to set it up the way I needed. The application was clunky and unintuitive.
Hi, Apex Covers. Thank you for sharing your experience. We’re sorry it felt frustrating and underwhelming. During trials, account and billing issues do need to be handled through the email address associated with the account for security reasons, which unfortunately meant we weren’t able to move forward when communication came from a different email. We recognize that this wasn’t clearly communicated at the time and that we could have done more to help with setup questions in parallel. We appreciate you calling this out. Feedback like this helps us improve both our onboarding experience and how we guide new users when issues arise early on.
Oct. 24, 2025
I cannot stress how crucial Gorgias has been to our CX team's success. No developers are needed, huge savings, and automations at your fingertips. Save your sanity and dollars and get on Gorgias!
Thank you so much! We love hearing that Gorgias has been such a game changer for your team. Saving time (and sanity) while delivering great CX is exactly what we’re here for 💙
Oct. 24, 2025
Perfectly built for brands like ours. We’ve been using Gorgias for a few years now, and it really made for our type of business. It’s well integrated with Shopify and covers everything we need as a B2C brand. The pricing makes sense for our size, and the AI tools add real value.
Thanks so much for the kind words, team Voited! We're really glad Gorgias has been such a strong fit for your brand. It's great to hear our AI Agent is making a real impact too! Don't hesitate to get in touch with our team if there is anything you need. We are just an email away!
Oct. 24, 2025
For E-com CX, Gorgias is unquestionably the best option to build out. You can start small and scale up with your growth or transfer over from a legacy system like Zendesk (I did, best call I made for the brand!) and see your CX have immediate improvements. When you throw in their new AI assistance, you've got a world class software!
Thanks a ton for the amazing feedback! We love hearing that the switch paid off and that Gorgias is helping your CX scale and evolve. Glad to know that our AI Agent is making a strong impact too. We’ll keep working hard to bring you even more great features!
Oct. 17, 2025
I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional. We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.
Thanks so much for the kind words, team Eskter! We're thrilled to hear Gorgias has been such a great fit for you over the past four years. We'll keep working on cool new features and ensure the experience we provide to you remains top-notch. We truly appreciate your support, it means a lot to our whole team!
Oct. 16, 2025
We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX! Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!
Wow! Thank you, team Pepper! We’re so glad to hear Gorgias has made such an impact not just on the experience you provide to your customers, but to your team as well. It’s our mission to support you every step of the way, and we’re lucky to have customers like you spreading the word. We truly appreciate you!
Oct. 9, 2025
Gorgias has made our customer support so much easier. The workflows and AI agent support have been incredible game changers for our team to make things more efficient and streamlined. We love that you can make changes in real time to adapt to the fast pace and quick adjustments of ecomm dtc brands. Everyone I've worked with at Gorgias has been knowledgeable, kind, and quick to find resolutions for us. They value customer service and it shows. Thrilled we made the switch to Gorgias and never looking back!
Oct. 7, 2025
Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.
Thanks so much, DFTBA team! We’re happy to hear Gorgias is helping you deliver great service and stay on top of your KPIs. Our Support team is always here if you need help with anything, and we truly appreciate the shoutout!
Sept. 30, 2025
My contact form has been down for more that one day, emailed twice the support team and I got strictly NO answer from them. Overall the app is pretty good, but when something goes wrong, them it seems will not be there for you (except useless AI automatic responses).
Hi team, we're really sorry for the delay in support and the frustration this caused. Our technical team looked into the issue and worked with you to get it resolved. One of our managers will also get in touch with you soon to confirm everything is working as expected. Thank you so much for your patience here!