Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#1,002
All reviews
Rating Breakdown
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July 7, 2023
It works fine! This is the third helpdesk app I worked with and Iām very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.
Thank you, team! š That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. š
July 3, 2023
I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides. Additionally, customer support is great and quick. Nothing negative to say, the ride has been very pleasant so far!
We are so glad to hear that Gorgias is exactly what you need. Jack is a terrific associate, and we are blessed to have him, so we will make sure to share your appraisal with him. Thank you for the 5-star review, and always count on us to put you first! š
July 3, 2023
Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.
We so second that! š It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. āļø
June 28, 2023
We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.
We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. š Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. āļø P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! š
June 26, 2023
You can't "undo" when typing a whole email into their text box! When you decide, oh, I should save this and make it into a macro, so you select the whole email and mean to hit copy, but you hit paste instead, then the whole entire thing is GONE!!!! FOREVER!!!!!! THIS IS A BASIC EMAIL FUNCTION ā UNDO!!!!
Dear Team, We sincerely appreciate you taking the time to leave this review and we're deeply sorry to read about your experience. The aforementioned combinations should all work in Gorgias and we can confirm that the 'Undo' option is also available as one of the 'Gorgias Keyboard Shortcuts' functionalities if you go to 'Your Profile' settings. This being said, we've reached out to you via email on the next steps, as we'd like to investigate what might've been the root of this issue. Thank you in advance for your patience and understanding.
June 21, 2023
Moving from Zendesk to Gorgias has been the most wonderful experience! It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly. It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!
You simply couldn't have made a better choice, right? āØ We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous. We'll do our best to keep up that way - to continue to live up to your lovely impression of us. š
June 19, 2023
Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.
That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. š¤
June 18, 2023
Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!
Sharing your stories with us is what we love most, Team. We will make sure to keep up the good work and become even better! šŖ In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. š¤
June 16, 2023
Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!
Oh my! Thank you, š Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! š
June 13, 2023
Gorgias is our first ticketing system. We've used it for about a year and it's been a game-changer in managing customer issues. So much information at your fingertips, pulled in from Shopify. Recently I built a Help Center and Quick Replies; both excellent for efficiency. I had some final questions and the Gorgias Chat was not that helpful, nor did they answer timely. So I scheduled a Zoom session with a consultant - in 30 minutes Maria solved all my issues and my Help Center and automated replies were launched by end of day! I would give Maria 5 stars but overall this review is 4 given the delayed or opaque replies I have received from the Chat help, multiple times. That said I highly recommend Gorgias if you use Shopify. We have 9 people in our company-so you don't need to be big to benefit from this tool. I seriously cannot imagine running our business without Gorgias at this point. My husband and I are in a different place than our CS team. The ability to oversee customer issues, and manage escalations is amazing.
Thank you for taking the time to post such a thorough and detailed review of our service. When it comes to the feedback provided regarding our response time, please accept our sincerest apologies for the inconvenience caused. We're truly thankful for it and we'll be keeping it in mind as a space where improvement can be made. We value our customers and understand how important it is to offer exceptional service, and it's lovely to hear about your experience with Maria. She's a true āļø. Once again, we're sincerely grateful for your feedback and for all of your understanding shown along the way. š
June 5, 2023
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ā”ļø Huzzah indeed! If you ever need a hand with anything else, we're here for you.
June 2, 2023
Our small (5 employees) company switched from Hubspot to Gorgias about two months ago and we're very satisfied. Our customer service rep is absolutely thrilled with how easy to use and intuitive Gorgias is. The integration with Shopify was seamless and far more helpful than what we received from Hubspot. I especially love having the customers' entire purchase/contact history right next to their message - it makes it far easier to prioritize VIP customers!! We had one issue last month and unfortunately had to wait over an hour for assistance (hence the four stars), but I was assured it was due to a high number of tickets that day.
On behalf of everyone at Gorgias, we'd like to thank you for taking the time to review the service you're receiving and for choosing us in the first place. We truly cherish it. We'll do our best to keep up that way and strive to become even better (and quicker) so that we can get that 5th āļø from you and your team.
May 31, 2023
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! š We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! šŖš We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! š
May 28, 2023
The support team were very helpful and patient with my queries. Although they were unable to help with my problem, it was quickly referred to a technical team member.
Thanks so much for your awesome review, Aussie Team! š¤© We're thrilled to hear that our Support team was helpful and patient with your queries. We always strive to provide top-notch assistance to our customers, so it's great to know that we hit the mark with you. āļø
May 25, 2023
I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.
Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. āļø
May 24, 2023
I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!
We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. š
May 22, 2023
Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! š We'll surely keep up the good work and become even better! š
May 22, 2023
Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.
Dear Team, We highly appreciate you taking the time to share the details of your recent experience with us. We couldn't possibly be prouder of all our Teams here at Gorgias. If you need us at any point, our amazing Support Team will be here 24/7 for you, always ready to save the day. š
May 19, 2023
The helpdesk is very fast with replies, and always help with any problems I have. If the agent is not able to fix the issue, they pass it over to those who can and always help in a timely manner. Thank you!
Team, we're so pleased to hear that you have such a great opinion about our service and the Teams. We'll do our best to keep up that way. š
May 19, 2023
Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!
We simply couldn't agree more, Robi! āļø We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. š