Rocksolid Audio review for Gorgias: Helpdesk, Chat & FAQ
Feb. 19, 2025
Im leaving for something more professional. - The phone app doesn't work and is seriously lacking basic feature - The phone app is full of bugs. - The App is also buggy as hell. - Every time you send a message it closes it. causing a new "Billable Ticket" to be created. Which they then charge you for - Their Customer service is terrible. - When they update there application is changes your settings which for me caused billable tickets to be created. Which they then charge you for These guys are the kings of "Extra charges" they update there application to get more money out of you without mentioning. ive had to be on my toes this last year just to stop them form taking all my money. Ive had enough of this. I gave these guys a chance but they just too unprofessional. I would highly avoid these unless you fancy just giving all your money to them
Hey there Rocksolid Audio team, We really appreciate the feedback for both the mobile app, our support, and especially for our billing - it's our goal to always support your business needs with the plan and add-ons you choose, so we'd be happy to review your usage of Gorgias and give some recommendations! Regarding the mobile app, we're really excited regarding the improvements our developers have planned for this year, and we'd be happy to hear your feedback regarding it after. We have reached out to you via email to organize some additional support and help find the best way forward - we're happy to help turn this around for you!
