Bergen Creative review for Gorgias
July 14, 2023
Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all. They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made it incredibly difficult to cancel?
We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team. Having spoken to our Billing Team, we can confirm that your subscription was fully canceled and that the confirmation was sent your way. Your opinion is of utmost importance to us, and please be assured your feedback has been shared internally so that we can take steps to improve the cancellation process. We're sincerely grateful for your patience and understanding throughout this entire time. 🙏 Update: Dear Team, thank you for getting back to us. We have just sent you another email double-confirming that your subscription with us has ended and we provided some additional information, as well. Once again, we highly appreciate your cooperation, patience, and understanding. 🙏
