Beddy's review for Gorgias

4 / 5

Aug. 18, 2023

We have had great luck with Gorgias and for the most part they are very responsive. We did just recently have an update that was horrible and it took about 3 weeks for it to be resolved and I felt like we didn't get much communication about it and when I reached out I kept getting the same questions over and over which made me feel like they weren't really paying attention. Before this, we rarely had issues and I'm hoping now that things are resolved we will rarely have issues so I did give 4 stars.

Store

Beddy's

Using app

Over 3 years

Total reviews

8

Average rating

4.9

Developer Reply

Hello, Team. We sincerely value that you took the time to review our service, and we're truly sorry to learn about the inconvenience you encountered. Thank you for both pros and cons you provided us with. We fully understand how important it is to offer exceptional service, and we can assure you that we will direct your feedback toward improving our operations and services. 🙏

Gorgias for Shopify
Gorgias
4.3 star
701 reviews

Support made simple and scalable.

Developer
Shopify App Store