Pixie Wing review for Gorgias
Dec. 18, 2023
Gorgias didn’t work for us in terms of pricing structure. It quickly became way more expensive than competitors offering a similar set of features and so we requested a cancellation of the service in September. Unfortunately that cancellation was not actioned and it wasn’t until December that we noticed Gorgias had been continuing to charge us. They refunded us once we reached out regarding this. They don’t make it easy to cancel, and you have to ‘request’ it rather than them having a simple ‘cancel button’. Clearly this setup leaves room for error.
Hi Pixie, We apologize for the challenges you faced with Gorgias, particularly regarding pricing and the cancellation process. Most of the improvements we make come from suggestions and feedback like yours, so thank you so much for sharing your experience. We genuinely appreciate your honesty and we hope to have the opportunity to improve your experience with us in the future.
