Zen Art Shop review for Gorgias

May 16, 2017

Pros: 1. Very good concept, I consider it the best among the customer communication apps. It's convenient to manage all communications and manage orders from the same interface. 2. The interface is clean, easy to navigate and find useful information. 3. Reasonably priced, has a very good beginner's deal. 4. Support is excellent, had a pleasant conversation, and they do listen to customers. Cons: The reason I did not give 5 star is this app seems unfinished, still need a lot of improvement to deliver what it promised: 1. If your domain e-mail is not g-suite, you may have e-mail delivery issue for outgoing e-mails; I know there are ways to work around this, but it's complicated and not documented by Gorgias. 2. Does not work nicely with contact forms, not able to hide contact form system information from customers . 3. Does not yet have a desktop app to work efficiently for LiveChat support. Overall, keep an eye on it, once this app gets mature, it will worth the money.