Justmypup review for Gorgias

July 12, 2017

edit: Used to be free but suddenly changed to a subscription of $30 a month for the standard plan. And that's only for 600 tickets - their basic plan. When enquiring they said they sent out emails, which I never received. I went back to check as I have a specific email just for shopify apps in this store - then they assumed and said the email just got 'lost'. Good that they let me cancel the subscription without paying for something I was never notified about. ---- CEO reached out to me promptly and helped with removing Gorgias from mobile. Rating changed to 5 while I see how this goes. Will be trialling it out as I installed it thinking it would be a great app. ---- The chat integration part of the app is not compatible with certain iPhones and had been having conflicting issues with other apps. This led to customers being unable to close the chat once opened on mobile view and instead would just close my shop. Since it was urgent, I asked them if it's possible to turn it off for mobile but their lack of English skills was evident by their responses which had nothing to do what I was asking for. I asked 3 questions and they only answered what they wanted to answer. Furthermore, they took their time responding even though I let them know it was urgent and it got to the point where their staff was incredibly rude, condescending and unhelpful about helping me uninstall the code. Very frustrating.