Classic Retrofit review for Gorgias: Helpdesk, Chat & FAQ
Nov. 5, 2025
Our experience with Gorgias has been wholly positive - it's freed up a massive chunk of resource in our sales and tech support teams enabling us to add value elsewhere, which has been invaluable. We have a very technical product and the AI assistant has been incredibly accurate in it's advice and support over email and chat (albeit after investing a lot of time in training) and also at covering more mundane day to day queries that it dispatches with ease. It's generated a decent amount of sales too, which for a store with a avg sale value of over $2500 is impressive. My only regret is that we didn't adopt Gorgias earlier.
Thank you so much for the kind words, team! We're happy to hear Gorgias has helped free up your team’s time and support you so effectively. It’s equally awesome to know the AI Agent is delivering real impact. We’re stoked to keep building on that momentum!
