34 St John Ltd review for Gorgias: Helpdesk, Chat & FAQ
Nov. 11, 2025
Our Gorgias AI Agent had a query from a customer about whether the Primo Dolce close coupled WC has a gloss finish. What AI Agent did: • Confirmed that the WC features a double glaze finish described as polished, meaning it has a glossy surface. • Clarified the customer's assumption about the finish. • Offered assistance for any further questions. That clear communication earned a 5/5 CSAT with the comment: "AI was really helpful, and strangely knew all about my problem, and quickly resolved it. This is amazing service without any human interaction and Gorgias AI now resolves up to 35% of all our customer contacts.
Thank you for sharing this, team! Happy to hear the AI Agent is delivering such clear and helpful support and earning 5 star ratings along the way! Also, amazing to see it resolving 35% of your tickets! We’ll keep working hard to push that number even further, while keeping the quality high!
