Kewlioo review for Gorgias: AI, Helpdesk & Chat
Nov. 11, 2025
We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed. Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition. After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.
Hello Team, Thank you for sharing your honest feedback. We truly appreciate the time you spent with Gorgias and are sorry to hear that your most recent experience did not reflect the value and support you once associated with us. We understand your concerns around pricing, perceived ROI, and the change from a dedicated CSM to our Product Specialist model. Our restructuring was designed to provide faster access to expertise and 24/7 support. At the same time, we recognize that proactive and strategic account engagement was important to you, and we regret that this shift may not have aligned with your expectations. While we are sorry to see you move to Re:amaze, we respect your decision and appreciate the transparency you have shown. To support a smooth transition, a senior member of our team will reach out to assist with your request. Thank you again for your long partnership with us. We wish you and your team continued success moving forward.
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