Estrid review for Gorgias: Helpdesk, Chat & FAQ
Nov. 20, 2025
We switched over to Gorgias from Zendesk a little over a year ago and have been loving our experience so far! It's integration with Shopify is extremely smooth, and we've got a lot of support to built more custom solutions for our AI Agent to connect it to our other platforms as well, to over more direct actions for our customers. I also like how Gorgias is much more willing to listen to user experiences and potential pain points to add new additions to their upcoming road map. Overall very happy with our experience so far!
Thanks so much, team Estrid! We're thrilled to hear the switch has been a great experience for you. It's also great to know the Shopify integration and the custom AI Agent solutions are working well for your team. We truly appreciate your feedback as we continue building what matters most!
