Richards Guitars review for Gorgias: AI, Helpdesk & Chat

Dec. 13, 2017

I am a small business with a team of 3 or 4 I was using Zendesk for my needs in terms of customer comms and providing support through a small team. Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders. I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution. Nice job