MONTKUSH review for Gorgias: AI, Helpdesk & Chat
Dec. 8, 2025
We’ve been using the Gorgias AI Agent for a bit now, and I wanted to share a quick win we had with it. A customer reached out asking to update the shipping address on their order (#144269), and the AI handled the whole thing on its own — confirmed the address, asked the customer to double-check, and updated it once they said yes. The customer gave it a 5/5 CSAT, which pretty much lines up with what we’ve been seeing overall. It’s taken a lot off our plate and made our support feel faster and more reliable. If you’re thinking about adding AI to your support team, this has genuinely been a solid upgrade for us.
Hey, Montkush team! Thanks so much for sharing this win! We love hearing about all the positive AI Agent stories, and are really glad to see how it handled the address update smoothly and earned a 5 star CSAT! Also truly appreciate the recommendation!
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