Willo review for Gorgias: Helpdesk, Chat & FAQ
Dec. 11, 2025
Gorgias’ AI Agent has been an absolute game changer for our support workflow. We’ve been continually impressed by how seamlessly it handles customer inquiries with accuracy, clarity, and a truly human-like tone. Our customers are guided through processes, like returns, without any friction. The AI Agent automatically provides a personalized return link, outlines the specific approval requirements, and clearly communicates the refund timeline once the item is received. It’s the kind of consistency and precision we’d expect from a seasoned support rep. What’s even better? Customers love it. Our AI Agent earned a 5/5 CSAT on a recent interaction, which speaks volumes about both the experience and the trust it builds with shoppers.
Thank you for the amazing feedback, Willo team! We're thrilled the AI Agent is delivering accurate, consistent, and human-like support. Even better that your customers are loving it too! Hearing it’s earning 5/5 CSATs and building trust means the world to us!
