AgeLab.no review for Gorgias: AI, Helpdesk & Chat
Feb. 4, 2026
support is non existent. I have sent 4 support emails over the last three days and no respons. Just a friendly AI that is useless. Secondly the software lacks many basic features like the ability to create filtered views that make sense. Something as obvious as "show me emails with no reply" doesnt exist. We sell in currency NOK, but Gorgias still show USD with the NOK amount. Go with the larger companies like Zendesk, Hubspot etc.
Hello AgeLab.no Team, Thank you for taking the time to share your experience. We’re sorry to hear that your experience has felt frustrating and that our response times did not meet expectations. After reviewing your tickets, I can confirm that our team did respond to your recent inquiries. However, response times were impacted by a temporary surge in ticket volume, and we’re actively working to ensure faster turnaround moving forward. Regarding the features mentioned, some workflows, such as specific filtered views, aren’t currently available in the exact format described, but your feedback has been shared with our Product team. As for currency display, Gorgias reflects the currency configured in your Shopify store, as data is pulled directly from Shopify without conversion. Our team will also reach out to you again directly to ensure you receive any further assistance you may need. We remain committed to improving both our product and your overall support experience. Thank you again for your feedback.
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