Toigo Racing review for Gorgias: AI, Helpdesk & Chat
Feb. 18, 2026
The app is extremely difficult to navigate with very poor user interface. It's also very difficult to find info online that actually shows you how to use the app efficiently. It took over a week for someone on the Apps side to figure out that you only can send chats direct to your email if you're on a paid plan. You cannot test that function during the free trial. The pricing is ridiculous for what you actually get. Anyone that has been in the AI game for any amount of time knows what tokens cost and their fees for AI responses are ridiculous as well as the price to simply forward a chat through email has equally ridiculous pricing.
Hi there, Toigo Racing team. Thank you for sharing your experience; we’re sorry it felt frustrating. There were a few points raised here that appear to stem from misunderstandings around trial limitations and feature availability. We’re actively reviewing this with the team to ensure everything is clearly explained and properly investigated. One of our agents will be following up with you directly to clarify the trial functionality, review your setup questions, and make sure you have accurate information moving forward. We appreciate you taking the time to share feedback. It helps us improve both our onboarding clarity and communication.
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