Rotaris B.V. review for Gorgias: AI, Helpdesk & Chat

April 9, 2026

Beware: This app is EXPENSIVE! You pay a ridiculous $ 1.50 per ticket if you go over your plan, which would be acceptable if the chatbot was the best salesperson ever, but it is not. The chatbot AI did not solve many of our customer's tickets, meaning we often had to jump in and solve ticket manually - while still being charged. Tried it for a few months and dumped it.