Brace Direct review for Gorgias: AI, Helpdesk & Chat

Hello Brace Direct team, Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the software, and we truly appreciate it. We’re continuously working to improve and provide an even better overall experience. We regret to hear that your experience gave the impression that our support was unavailable when you needed it, as we are committed to being responsive and accessible to all our customers. Looking into your case, we can see that when you previously reported issues with your voice integration, our team shared a booking link and offered a call to investigate this further. It appears that the call was never scheduled, which limited our ability to fully troubleshoot the issue together at the time. We also understand your concern about calls cutting out, as that can be particularly disruptive. At the moment, we don’t see any open or ongoing conversations regarding this, but a member of our team will reach out to you directly to better understand the current situation and ensure this is properly investigated. We’re here to support you and would welcome the opportunity to work together to resolve this.