Ramy Brook review for Gorgias: AI, Helpdesk & Chat

May 20, 2026

We’ve had a positive experience with the Gorgias AI Agent overall and are continuing to refine and optimize it alongside the Gorgias team. While the AI is not always fully accurate yet due to occasional hallucinations, we’re hopeful ongoing improvements will help it provide accurate and helpful support the vast majority of the time. It has been especially helpful in independently resolving straightforward customer inquiries while maintaining a professional and empathetic tone. The AI Agent has also significantly helped manage high ticket volume, creating more time and space for our team to provide thoughtful, personalized support to customers who require more complex assistance.