Jeune Premier review for Gorgias: AI, Helpdesk & Chat
May 21, 2026
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance. We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance. There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end. Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!
Instantly resolve support inquiries and grow your business.