EasyShed review for Gorgias: AI, Helpdesk & Chat

We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each of them has been incredibly helpful and supportive. They have taken the time to understand our business, our customer service processes, and how we use Gorgias day to day. Our current Customer Success Manager, Hannah, has been fantastic to work with. She is responsive, knowledgeable, and proactive in helping us get the most out of the platform. Whenever we have questions, need assistance, or want to explore improvements to our setup, we feel well supported. We also appreciate that the support goes beyond simply resolving technical issues. The team is always willing to discuss our requirements, provide recommendations, and help us identify ways to improve our workflows and customer service operations. Overall, we’re very happy with the service and assistance we’ve received from Gorgias. Having reliable and approachable Customer Success Managers has made a real difference to our experience with the platform. Thank you Hannah, and the wider Gorgias team for the continued support!