Satisfy review for Gorgias

April 21, 2020

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant. Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.