Erika Peña review for Gorgias: Helpdesk, Chat & FAQ

Aug. 28, 2020

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues. Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend. If you need any help, you're in the right hands with the Gorgias Customer Service!