Rogue + Wolf review for Gorgias

Dec. 8, 2020

We switched from Zendesk and very happy with the move. The Gorgias interface is far, far better, very intuitive. It's simple to create rules and macros, update them on the fly, etc. I was a bit weary of the "pay by ticket" setup but it's not that bad in practice, if you only use email. Though if you have busy social media accounts like we do, you will probably not want to use Gorgias for Instagram and Facebook comments. It just gets way too expensive. I think they will have to reconsider this at some point. Collaborating within Gorgias is really great for our small team, game changer compared to Zendesk. Shopify integration is just amazing, you have full access to the Shopify API data from within Gorgias. Tech support tries really hard to help, some of the best around. I have encountered a couple of cases with complex rules where their team got confused and I received different advice. But we got there in the end, they were patient and stuck with it until solved. Over the last few months, I have felt support getting better. I would 100% recommend Gorgias. I can see there is passion in the team and development seems fast and purposeful. There have already been some substantial updates and more coming on the public roadmap.