MyCubeSafe review for Gorgias

Hey there team, Hope you're doing well. We're truly sorry to hear about the SMS issue, we completely understand it's an essential channel for your business! However, as the issue isn't directly on Gorgias' end, please let me provide some more info on this one: Our phone and SMS provider Twilio faced an outage for their SMS component that lasted for quite some time, but after the outage was resolved on their end, we noted that your issue was also related to their toll-free verification process that hadn't been completed. We reached back out to you with the form needed to verify your toll-free number. I see you had submitted the form - thank you for that! - and one of our agents reached out to you to let you know we'll get back to you as soon as Twilio processes the request. I assure you we're completely aware of how important this is to you and we're doing all we can on our end to mediate between our provider and our clients, but I'm afraid we can't impact how much time it takes for them to process any requests or resolve any outages, unfortunately. Once again, we truly apologize for the bad experience you've had and we'll be reaching out to you once again once all this is resolved to make sure everything's working correctly and that you can use Gorgias to streamline your support as much as possible and grow your business. Thank you once more for your patience with us on this one, I wish you all the best in the meantime.