Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
633
chart
#443
All reviews
Review RSS Feed
March 23, 2023
I love Gorgias! The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x) Keep it up!
Reading this wonderful message while enjoying today's first cup of coffee - is there a better way to start a day? 😀 Our Team will be thrilled to read this lovely feedback of yours. Delivering exceptional support is what we're all about, and that'll never change!
March 23, 2023
The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!
Thanks a bunch for giving a shout-out to our astounding Support Team! May we continue to provide you with our award-winning service for many years to come. 🤗
March 23, 2023
Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).
Using app
About 3 years
Total reviews
3
Average rating
5.0
Dear Team, It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏
March 20, 2023
Gorgias has been so helpful in managing our inbox and providing better support to our customers. They are so responsive and willing to help build workflows/rules and layouts that better support our support team. I've worked with Gorgias on other clients, and they all love what the helpdesk has had to offer.
We’re so thrilled to know that your experience with us has been a great one! It's always our top priority that you remain happy with the service you're receiving. If there's anything else that we could assist you with, you already know where to find us.
March 20, 2023
Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.
What a wonderful message to read on this first day of spring! 😊 We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work! 🙏
Nov. 16, 2022
Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.
Nov. 16, 2022
We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.
Nov. 10, 2022
Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Nov. 4, 2022
Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.
Oct. 30, 2022
Gorgias is easily the industry leader and best choice. They are an innovative company with phenomenal support and product development standards. As a user, you will feel more like a partner. They are constantly putting the work to build the best tools to meet your needs. We use Gorgias with Shopify and it is by far the top live chat and support tool in the industry for startups all the way to enterprise. Alfred N Head of Operations Shikohin Inc.
Oct. 20, 2022
We use this app to access our customers and order information on Gorgias CRM. The Gorgias Team is one of the most supportive teams I have dealt with. They have become a bit slower than before on chats but once you are connected to them they respond in a timely manner. The team members are friendly courteous and empathetic, they escalate if the issue is too complex and their tech team is also very responsive. The Support Team also does regular follow-ups if input or feedback for an issue is expected from our end. We love the fact that they take regular feedback on new improvements/ features and actually DO implement some of that feedback. In sum, despite some shortcomings/ limitations, we love being part of Gorgias for their excellent support and responsiveness.
Sept. 23, 2022
I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.
Sept. 19, 2023
We've been using Gorgias for over a year now, and we could not be happier. The support team is phenomenal and jumps in to help out whenever needed. Any question you have, any issue that needs addressing, they get on it and give you a resolution as quickly as possible. Their team is top-notch, and the way they keep you updated on new product features and how to deliver an exceptional customer experience using Gorgias is out of this world. I cannot say enough about what a great choice it has been to go with Gorgias.
Aug. 9, 2022
We love Gorgias! It has helped our business to streamline our support and help center. We love the way their website chat works by pulling useful articles by "understanding" the intent of the customer.
Aug. 8, 2022
We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!
July 12, 2022
Positive experience so far. Easy to use, lots of resources, and very helpful support! I would recommend it to any business owner who is looking to improve their customer support.
May 23, 2022
Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!
March 18, 2022
We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.
March 18, 2022
Great app with really good customer service! Over the last few days I have had to reach out to customer service for a couple questions and they helped me tweak a few things in a matter of minutes!
Feb. 14, 2022
We absolutely Love Gorgias! The helpdesk exceeds our expectations. It allows us to automate simple tasks, organize and assign tickets efficiently and manage our customer service department with customer care in mind. On top of all that the support team at Gorgias is very helpful and always available to assist us with our inquiries. Would highly recommend it to any team looking to streamline their customer service process especially if you use Shopify for sales.