Gorgias

March 17, 2021

Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)

March 17, 2021

A MUST have if you're running eCommerce and especially ReCharge -> makes customer support as seamless as possible (which CS is already tough as is). Great job Gorgias!

March 8, 2021

super assisted by the cs team, specifically Marija Danilovic! Hands up for the CS assistance! She reviewed and verified until closure of issue

March 3, 2021

Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.

Feb. 26, 2021

It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!

Feb. 24, 2021

I have been super impressed with the capabilities of Gorgias, having the details of the customer order right in the same window saves SO much time.

Feb. 23, 2021

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

Feb. 23, 2021

App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.

Feb. 22, 2021

Simply amazing from start to complete setup with astounding customer support. Their integration with Shopify and other apps is very simple to achieve and makes it a whole lot easier gathering all information directly from the app about their orders. This truly redefines the way we provide customer support and have increased our CSAT tremendously where we can instantly respond to most frequent questions using their prebuilt macros and rules.

Feb. 12, 2021

Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!

Feb. 10, 2021

Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.

Jan. 26, 2021

This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.

Jan. 22, 2021

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Dec. 24, 2020

I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!

Dec. 23, 2020

The functionality is great and helps tremendously in our daily operation. Should something be unclear - their chat function is quick & their support team is amazingly helpful!

Dec. 10, 2020

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)

Dec. 8, 2020

We switched from Zendesk and very happy with the move. The Gorgias interface is far, far better, very intuitive. It's simple to create rules and macros, update them on the fly, etc. I was a bit weary of the "pay by ticket" setup but it's not that bad in practice, if you only use email. Though if you have busy social media accounts like we do, you will probably not want to use Gorgias for Instagram and Facebook comments. It just gets way too expensive. I think they will have to reconsider this at some point. Collaborating within Gorgias is really great for our small team, game changer compared to Zendesk. Shopify integration is just amazing, you have full access to the Shopify API data from within Gorgias. Tech support tries really hard to help, some of the best around. I have encountered a couple of cases with complex rules where their team got confused and I received different advice. But we got there in the end, they were patient and stuck with it until solved. Over the last few months, I have felt support getting better. I would 100% recommend Gorgias. I can see there is passion in the team and development seems fast and purposeful. There have already been some substantial updates and more coming on the public roadmap.

Dec. 4, 2020

Zoran Orestijevic was amazing! Helped me resolve an issue in about 5 min and made it very easy for me to understand by sending me a screen-recording!

Dec. 4, 2020

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

Dec. 3, 2020

Support team is great! They respond quickly and they explain the issues comprehensively. They try hard to make it as easy as possible.