Gorgias

Nov. 23, 2020

Was helped By Marija M. She was very fast and super helpful, I had all my answers and correct links needed in a matter of minutes. Very professional and extremely friendly. Thank you

Nov. 12, 2020

support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!

Nov. 11, 2020

We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.

Nov. 11, 2020

We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.

Nov. 10, 2020

Customer Service has been really great. There have been multiple times I've messaged directly into their chat feature and the rep has spent more than required time to help me. Highly recommend this app.

Nov. 6, 2020

We switched from ZenDesk to Gorgias and couldn't be happier. It's cheaper, the customer service is way better, the UI is easy and intuitive, and we save minutes on each ticket by being able to refund, discount, re-ship and more right within the Gorgias app.

Nov. 6, 2020

This app is so helpful, I can manage all my customer chat and customer status in one single place " Awesome " They help me to set up all properly, more than happy to find you guys, the customer support is amazing, they are always there for you any time you need them, your guys rock!

March 23, 2023

Our team switched from ZenDesk to Gorgias in April 2021. We're still using Gorgias as of March 2023. Their team responds quickly and takes their user suggestions seriously. They try to continually improve the software for the functionality of all their users. So glad we switched! Still love the move to Gorgias! Very happy with the platform.

Oct. 27, 2020

By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.

Oct. 22, 2020

Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.

Oct. 12, 2020

Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!

Oct. 2, 2020

Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.

Sept. 15, 2020

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

Aug. 28, 2020

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues. Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend. If you need any help, you're in the right hands with the Gorgias Customer Service!

Aug. 24, 2020

Our team had some questions and the Gorgias team was quick to respond and get our questions answered! Highly recommend!

Aug. 17, 2020

Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions: - custom FAQ based on the specific site - multi language support - chatbot support (AI)

Aug. 13, 2020

Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much

Aug. 10, 2020

After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!

Aug. 5, 2020

Gorgias is intuitive and easy to use, loving it so far! Additionally, their customer support team has been available to help answer any questions we've had, 24/7. Awesome app and great group of people behind it! Would highly recommend.

Aug. 4, 2020

We migrated from Zendesk to Gorgias and it went incredibly smooth. The Gorgias platform is easy to use and they provide helpful and informative customer support!