Gorgias: AI, Helpdesk & Chat

Feb. 8, 2022

I sent a screenshot what I am looking at, and I can get a quick and helpful response from the team, thank you!!

Jan. 26, 2022

We use this app for our customer service & warranty departments. Pulling in the customer data and historical order data is a real time saver. Customer support is pretty top notch as well. We had prior experience with another ticket software and Gorgias is just better.

Jan. 17, 2022

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)

Jan. 17, 2022

As always, the support I received this evening was quick, professional and resolved my issue. Thank you Ognjen M.

Jan. 14, 2022

Amazing Support! They have helped us so much within the last couple of weeks and Emilija B has especially helped us a lot today. Really really thankful

Jan. 5, 2022

Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!

Dec. 30, 2021

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

Dec. 28, 2021

I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)

Dec. 27, 2021

I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!

Dec. 17, 2021

Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call with a Gorgias rep almost any time of the day. Love it!

Dec. 16, 2021

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

Dec. 15, 2021

Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!

Dec. 7, 2021

Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7

Dec. 3, 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nov. 25, 2021

Thank you very much for your valuable help and your clear answers. Congratulations on the speed and efficiency of your intervention

Nov. 16, 2021

Always improving and getting better, great customer service and constant support, very easy to work with!

Nov. 12, 2021

Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.

Nov. 8, 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Nov. 5, 2021

We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.

Nov. 3, 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.