Gorgias: AI, Helpdesk & Chat

Dec. 16, 2021

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

Dec. 15, 2021

Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!

Dec. 7, 2021

Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7

Dec. 3, 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nov. 25, 2021

Thank you very much for your valuable help and your clear answers. Congratulations on the speed and efficiency of your intervention

Nov. 16, 2021

Always improving and getting better, great customer service and constant support, very easy to work with!

Nov. 12, 2021

Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.

Nov. 8, 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Nov. 5, 2021

We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.

Nov. 3, 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Nov. 2, 2021

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Nov. 1, 2021

Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.

Oct. 19, 2021

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

Oct. 15, 2021

We were looking for more streamlined solution over Zendesk. This software is cost effective, super easy to use and install on shopify store. Great onboarding experience from local staff. Hoping the chat widget can offer more customization in future such as Pre-chat surveys.

Oct. 7, 2021

Gorgias is really great! It works for both of our businesses and there's been very few instances where it's not capable of something I want to do. What really sets Gorgias apart is the team. They have regular extremely helpful webinars, office hours with real, friendly people and I feel like I'm working with a Mom and Pop shop. They do NOT sacrifice customer service in the slightest. Just today, I worked with Senka on a Zoom call troubleshooting a very in-depth issue for over 45 minutes. She was amazing and determined to ensure success. 10/10.

Sept. 6, 2021

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

Aug. 17, 2021

WOW! When we rebuilt our website the developer strongly suggested that we switch our customer support and communication to Gorgias. Am I ever glad they did. The quality of the app and the incredible support they provide is off the charts amazing. I am very impressed and very happy. Thank you Gorgias. Great app and off the charts support

July 16, 2021

We have switched to Gorgias after using several other options over the past many years. We've been on the app for a couple of months now and have had no issues! When we do contact support they respond very quickly and accurately to our requests. Gorgias is also very robust and offers many integrations that have been very helpful in managing our customer tickets. Thanks for all you do and keep up the great work!

July 13, 2021

I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!

July 8, 2021

We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.