Gorgias: AI, Helpdesk & Chat

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved. Thank you, team!

Gorgias has been our go-to best CRM service so far. We've tried several before, but their customer service and convenient integrations with a very user-friendly interface is what we need to run our business. Very satisfied with Gorgias!

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!

It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.

Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!

Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!