Gorgias: AI Helpdesk & Chat

Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!

This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.

Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant. Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.

being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service. Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.

Excellent software that allows us flexibility and is up to date with many integrations. During the COVID-19 pandemic they respectably offered relief plans in support of their clients.