Gorgias: Helpdesk, Chat & FAQ

March 11, 2020

Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.

March 10, 2020

Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.

March 9, 2020

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

March 9, 2020

Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!

March 6, 2020

I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able to see order and customer info, etc. just makes customer service a breeze. From a company standpoint, I worked with the Gorgias online chat support team to answer a few questions, and they were very responsive and immediately helpful, and I also did a demo with an account rep to make sure I was using all of the features to their fullest. Cannot recommend this app highly enough!

March 3, 2020

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

March 2, 2020

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!

Feb. 24, 2020

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

Feb. 12, 2020

Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10

Feb. 4, 2020

I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.

Jan. 30, 2020

Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.

Jan. 22, 2020

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.

Dec. 30, 2019

Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.

Dec. 4, 2019

GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!

Dec. 4, 2019

Gorgias has streamlined our communication with customers. Their support is fast efficient as well.

Nov. 27, 2019

Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.

Nov. 25, 2019

Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service

Nov. 25, 2019

Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.

Nov. 22, 2019

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Nov. 21, 2019

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!