Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#1,006
All reviews
Rating Breakdown
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March 9, 2020
Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!
March 6, 2020
I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able to see order and customer info, etc. just makes customer service a breeze. From a company standpoint, I worked with the Gorgias online chat support team to answer a few questions, and they were very responsive and immediately helpful, and I also did a demo with an account rep to make sure I was using all of the features to their fullest. Cannot recommend this app highly enough!
March 5, 2020
Great customer support! Always there to help when a question comes up! The app works great for our customer service as well and is easy to use.
March 5, 2020
The platform is getting better every month and their support is brilliant: very prompt, always keen to get feedback and understand how they can serve their clients better. Very happy with it!
March 4, 2020
Great app and wonderful customer service. They always reply promptly to solve our question. Very helpful~
March 3, 2020
Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.
March 2, 2020
Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!
Feb. 24, 2020
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.
Feb. 17, 2020
Gorgias is very powerful app and seamlessly built, I can tell they put tons of effort and consider every scenario customers could face. Very detail oriented app, you can tell they are not here just to make money but so focus on customer experience and support service for the long term success to come. Super fast and amazing attitude with customer support to try their best to solve my issues. Great job, deserve every penny for the powerful customer support app and amazing customer support from Gorgias, I'd certain it is the best app in the customer support field.
Feb. 12, 2020
Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10
Feb. 11, 2020
Awesome app, all the recommendations. Customer support is great which is the most important thing with these kinds of apps
Feb. 5, 2020
great app for customer support.... for all my customers... and you wont miss a thing.. great integrations with other apps
Feb. 4, 2020
I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.
Jan. 30, 2020
Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.
Jan. 30, 2020
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Jan. 22, 2020
We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.
Dec. 30, 2019
Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.
Dec. 27, 2019
Helpful! Works great to have a centralized system for all the messages/emails from customers. It makes the customer service team efficient!
Dec. 4, 2019
GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!