Gorgias: AI, Helpdesk & Chat

March 23, 2020

Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.

March 23, 2020

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

March 20, 2020

Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!

March 18, 2020

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

March 17, 2020

Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!

March 16, 2020

Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!

March 13, 2020

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

March 12, 2020

5* compliments to your support team; ))) The response is very fast, really helpful and super friendly. Thank you!

March 11, 2020

Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.

March 11, 2020

Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.

March 10, 2020

Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.

March 9, 2020

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

March 9, 2020

Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!

March 6, 2020

I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able to see order and customer info, etc. just makes customer service a breeze. From a company standpoint, I worked with the Gorgias online chat support team to answer a few questions, and they were very responsive and immediately helpful, and I also did a demo with an account rep to make sure I was using all of the features to their fullest. Cannot recommend this app highly enough!

March 3, 2020

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

March 2, 2020

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!

Feb. 24, 2020

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

Feb. 4, 2020

I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.

Jan. 30, 2020

Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.

Jan. 22, 2020

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.