Gorgias

Sept. 30, 2019

Very straightforward to use, the live chat was very helpful and the person I spoke to was very knowledgeable.

Feb. 12, 2020

The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :) That's it! Thank you, Gorgias! Feb 12/2020 I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)

Sept. 24, 2019

Their customer service is very helpful and nice. Such a genuinely nice team of people! :) Also, the tool is extremely helpful and user-friendly.

Sept. 23, 2019

So far so good. Gorgias is easy to use and have been working for what we need. Customer support is also responsive and very helpful. Thanks Nikola!

Sept. 23, 2019

very helpful and responsive rep! I got the answer to my inquiry right away. I am giving it a 5-star rating! :)

Sept. 20, 2019

Amazing APP!!!! I would recommend this app to ANY TEAM, the support from the team is really great!!!

Sept. 19, 2019

Great app! The support from the team is always great. Fast and always friendly. I would recommend this Helpdesk to any team. Small or big.

Sept. 18, 2019

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You can snooze it for ever long you want and it comes back for you to follow with the customer. Wouldn't know how to work without it!

Sept. 11, 2019

Brilliant work by a winning team. Gorgias is a game changer for automated and scalable customer service. Once you get to know the rules and macros, you can truly make this a productive experience. I also managed to get inbound SMS working with SMSBump, which funnels in as a new ticket and I can reply to (VIA SMS!), which is brilliant.

Aug. 30, 2019

The best helpdesk solution there is! Super easy to use and using their detailed macro function is a true lifesaver and truly streamlines your workflow. The support team is outstanding and extremely prompt as well. Overall, highly recommended!

Aug. 29, 2019

I've tried various helpdesks in my store from the incumbent to a spreadsheet and everything inbetween. I was blown away at how easy the setup Gorgias was to pull in our customer information and eliminate having to open multiple tabs for things. I also really like the integrations, specifically recharge for us. Full disclosure, I liked the platform so much, I applied for a job with Gorgias and got it!

Aug. 18, 2019

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we couldn't have been happier with our decision. We would highly recommend Gorgias for a smooth customer service experience.

Aug. 16, 2019

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

Aug. 12, 2019

Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!

Aug. 7, 2019

This app is a game-changer! I can see customer details, previous orders, shipping details, loyalty rewards points, and possible secondary account information from one page! I can even process refunds directly from the chat window. It has several useful integrations and is constantly making improvements! Highly recommend!

Aug. 2, 2019

Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.

Aug. 2, 2019

I love everything about gorgias. The support is exceptional, any questions I have are answered with fantastic detail, the last one they even made a video to show me how to filter an email into a certain view. Brilliant product and backed by even better support.

July 30, 2019

Our Gorgias integration has been absolutely invaluable in cutting down on internal confusion and streamlining the customer service experience we are able to offer our customers. Tracking and compiling Shopify customer data, order history, and all points of contact with a customer has enabled us to seamlessly transfer customers between sales reps and has made our team a lot more efficient. I would highly recommend Gorgias to anyone, especially small, efficiency-minded teams.

July 29, 2019

Excellent customer service! They have always good answers and solutions on the problem. Very helpful!

July 24, 2019

Gorgias is a superior CRM experience versus others I have used (Zendesk, Freshdesk, Intercom) and the customer support is always responsive and helpful. Really enjoy this application!