Gorgias: AI Helpdesk & Chat

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

As a Shopify agency for pre-plus and Shopify Plus merchants, we find that Gorgias is a game-changer for growing brands. Merchants that are finding it a challenge to manage all of the communications often see a massive impact, and ultimately a reduction in stress relating to customer service.

I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.

Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.

Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.

Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.

Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service

Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!

Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.

We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!

I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.

Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!

Gorgias has been a fantastic fit for our customer service team. Its ease of use and customer support have exceeded all of our expectations.

Excellent customer service! Aleksandra was so helpful and provided information in a straightforward manner.

I have had only wonderful experiences with the Gorgias support team! They are just one chat bubble click away, and are always so kind and helpful. The assistance they offer is personalized and they are a pleasure to work with! It is so nice to have Gorgias Support on my team and one click away. :)

Good app overall and support has been great as well. I typically get quick responses. I would recommend.