Gorgias: Helpdesk, Chat & FAQ

Jan. 23, 2018

Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do! Very impressed.

Jan. 23, 2018

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

Jan. 19, 2018

We have just started using this platform and so far have found pluses with it. 1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets. 2. Support staff is very responsive to queries. 3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.

Dec. 13, 2017

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!! Integration was easy and quick, and the guys are AMAZING and so helpful!! Thank you :)

Dec. 13, 2017

I am a small business with a team of 3 or 4 I was using Zendesk for my needs in terms of customer comms and providing support through a small team. Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders. I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution. Nice job

Dec. 11, 2017

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)

Dec. 7, 2017

Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.

Nov. 24, 2017

Excellent support and tool. They are very patient and giving. I would recommend this app to any business.

Nov. 20, 2017

Berfore Gorgias it use to take 5 minutes to research a customers order. The Gorgias app has simplified our process and allowed us to answer customer in a timely manner. The best app has made the busy season easier.

Nov. 16, 2017

First time user of this sort of app. Just finding our feet now but the support team at Gorgias have been very willing to assist. Cycology

Nov. 13, 2017

Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.

Nov. 13, 2017

Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.

Nov. 10, 2017

After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website, Romain offered to call me and during the call he listened and understood my issues and calmly talked me through his platform - he clearly understands Shopify and what is required - save the gray hairs, frustration and expense of everything else out there and sign up for this app! BEWARE we have found no other support desk which integrates with multiple stores, so if going elsewhere - make that your first questions as even if you have one Shopify store right now you will get more.

Nov. 7, 2017

We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.

Nov. 6, 2017

We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!! The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu. Ive sent in my recommendations and they have been very receptive. Thanks again for an awesome app and looking forward to the additions!!

Nov. 3, 2017

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.

Nov. 3, 2017

We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were working on the same customer half of the time. We were planning on hiring another person. With Gorgias we work more efficiently, saving time and money. Gorgias is easy to install and simple to use. Thank you for reducing the challenges we were having with such a simple solution. We love your customer support as well. https://www.Invigor8Diet.com

Nov. 3, 2017

This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.

Oct. 24, 2017

Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)

Oct. 23, 2017

Great app! Great support! Best value out there so far