Gorgias: AI, Helpdesk & Chat

Brilliant work by a winning team. Gorgias is a game changer for automated and scalable customer service. Once you get to know the rules and macros, you can truly make this a productive experience. I also managed to get inbound SMS working with SMSBump, which funnels in as a new ticket and I can reply to (VIA SMS!), which is brilliant.

The best helpdesk solution there is! Super easy to use and using their detailed macro function is a true lifesaver and truly streamlines your workflow. The support team is outstanding and extremely prompt as well. Overall, highly recommended!

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we couldn't have been happier with our decision. We would highly recommend Gorgias for a smooth customer service experience.

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

This app is a game-changer! I can see customer details, previous orders, shipping details, loyalty rewards points, and possible secondary account information from one page! I can even process refunds directly from the chat window. It has several useful integrations and is constantly making improvements! Highly recommend!

I love everything about gorgias. The support is exceptional, any questions I have are answered with fantastic detail, the last one they even made a video to show me how to filter an email into a certain view. Brilliant product and backed by even better support.

Our Gorgias integration has been absolutely invaluable in cutting down on internal confusion and streamlining the customer service experience we are able to offer our customers. Tracking and compiling Shopify customer data, order history, and all points of contact with a customer has enabled us to seamlessly transfer customers between sales reps and has made our team a lot more efficient. I would highly recommend Gorgias to anyone, especially small, efficiency-minded teams.

Excellent customer service! They have always good answers and solutions on the problem. Very helpful!

Gorgias is a superior CRM experience versus others I have used (Zendesk, Freshdesk, Intercom) and the customer support is always responsive and helpful. Really enjoy this application!

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to help through the live chat basically 24/7!

Nikola is the best! She has provided me instant replies and solution to my problem. I had a problem with the Gorgias not displaying my entire page. Nikola gave clear instructions and voila, I got back like there's no problem at all.

Gorgias is gorgeous. They have a great support team and their pricing structure isn't crazy like FaleSorce

I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!

I had a great experience with the staff of Gorgias. I've been using it for the past year, and have always been helped immediately when an issue as come up. Super communication and very user-friendly.

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.

Gorgias is a must have for any business that wants to stay in business. The automation of answering repetitive daily messages from customers is by far a game changer. No more tedious and redundant responses that you have to deal with. The interface itself is clear and clean for those in your organization to utilize with ease. Lastly, their team behind this App is hands down the best we have ever worked with. Quick response time with the solution to your problem(s).

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

The customer service are really helpful. They will really guide you if there are things that you d not know yet.

Switched over from ZenDesk and SO GLAD that we did. This app does everything ZD does, but without the excessively long processes, in a much simpler, more user-friendly way. It also does MORE in terms of automating tasks to go along with macros, making tag reporting a billion times easier, and the customer support is phenomenal. Switching was SO EASY. Aasif was amazing - he walked me through the process, trained my team and myself, and has provided phenomenal ongoing support.