Gorgias: AI Helpdesk & Chat
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Support has been easy to work with, and setup went super quickly for us. Having a centralized location for our team to work through for all customer questions cuts down on of time and clicks. The AI only gets better as it learns and when you understand it is a learning process, the easier it becomes to manage. Alessandro Montelli has been a helpful source for us when we do have questions, and we will definitely reach out to them with future questions.
Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.
We’ve been really impressed with Gorgias, the AI Agent and Shopping Assistant so far. It recently handled a customer question completely on its own, no team involvement needed, and gave super clear info about product shelf life and storage. What we liked most is that it didn’t just answer the question and stop there. It kept the conversation going, offered helpful suggestions, and felt pretty natural overall. The customer walked away happy, and that kind of hands-off support is a big win for us. Definitely excited to keep using it.
Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!
We wanted to streamline and upgrade our customer experience. We also have a product that requires some education, and we get the same questions every day, so we needed a tool that could handle volume without missing anything. The ticket management is really solid, and the biggest plus is the integration with all the platforms we use, which has greatly simplified our CX team's workflow. I recommend Gorgias, it's a small investment that solves real headaches and saves you a lot of time.
Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack. The team is professional, knowledgeable, and always responsive - truly top-notch service. Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team. If you're looking for a smart, reliable CX solution, this is it. Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve had a great experience using Gorgias for our customer support. The platform is very intuitive and makes it easy to manage conversations from multiple channels all in one place. The automation tools and integrations have also been really helpful in streamlining our workflow. Overall, Gorgias has been a reliable and valuable tool for our support team.
Thank you so much for your kind words, Natural Life team! We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well. We truly appreciate your feedback and are grateful to be part of your support journey!
Truly a game-changer for Customer Support. We've been using Gorgias as our CRM tool for more than a year now, and it has completely transformed the way we provide customer support. Everything is centralized, organized, and easy to act on. The AI Agent feature has also been a huge addition to how we manage inbound tickets. It handles incoming inquiries automatically, resolving common questions without needing our team to step in every time. This has freed us up to focus on more complex issues that actually require a human touch, making our support workflow so much smarter and more scalable.
Thank you so much for your thoughtful review, Good Cup Coffee team! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently. It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!
We have been using AI Agent since November 24 and are very happy with its functionality and ease of use. Installation is quick and pain free, monitoring is very straightforward and changes can be made instantly if needed. We have gradually increased the amount of topics AI Agent can handle and have not had any complaints.
Thank you for sharing your experience! We’re so glad to hear the setup was smooth and that AI Agent has been easy to monitor and scale over time. It’s also great that you’ve been able to expand its coverage confidently. We truly appreciate the continued partnership!
We’ve had a great experience using Gorgias. The AI Agent handles common customer service questions quickly and clearly, which saves our team a lot of time.
Thank you, Childsplay Clothing team! We’re so glad to hear the AI Agent is handling common questions quickly and clearly and saving your team valuable time. We really appreciate your feedback!
So happy with Gorgias!!! Best investment in our customer support!
Thank you so much, team Polax! We’re thrilled to hear Gorgias has been such a great investment for your support team. That means a lot to us!
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking, WISMO and shipping updates, without needing human intervention. The pre-sales aspect to it is also a strong selling point. Our customers' can get product suggestions and answers to common questions reducing any friction during the buying process. For ecom brands dealing with high traffic, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. I highly recommend Gorgias.
Thank you for the kind words, Seido Knives team! We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way. It’s great to be part of your support stack after all these years!
Gorgias has been instrumental for our customer service team by taking over the time-consuming requests, such as "where is my order" and "I'd like to start an exchange." The ticket queues and workflow rules have helped us organize and prioritize large numbers of requests while keeping our team lean. We can confidently recommend Gorgias as a full-featured helpdesk tool for your Shopify store.
Thank you so much, JUNK Brands team! We’re glad to hear Gorgias is helping your team stay lean while handling high-volume requests efficiently. It’s great that the AI Agent is making a real impact. We truly appreciate the recommendation!
Gorgias has become an essential asset for our CS team. AI agent is learning very fast and significantly reduced response times and ensured high-quality response.
Thank you for this review, Lemonade Dolls! We’re so glad to hear Gorgias has become an essential part of your CS workflow. It’s also great to know the AI Agent is learning quickly and helping reduce response times while keeping quality high. We appreciate your feedback!
Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.
Thank you, RajaniMD team! We’re so glad to hear Gorgias is helping your team manage support more efficiently across channels. It’s great to know the AI Agent and the helpdesk are making a real impact on response times and customer experience. We truly appreciate your feedback!
This app has worked great for us, and really built out our full customer support setup. The onboarding process was great and they were very helpfull at every step. It continues to get better and I fully recommend it.
Thank you so much for this amazing review! We’re thrilled to hear the onboarding process set you up for success and that Gorgias continues to deliver value for your team. We truly appreciate the recommendation!
This service has been great and we have seen great improvement of productivity from our support team since joining a year ago. Highly recommend Gorgias.
Thank you so much, Eargasm team! We’re thrilled to hear Gorgias has helped boost your team’s productivity over the past year. We truly appreciate the recommendation and your continued trust!
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