Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
594
chart
#570
All reviews
Review RSS Feed
March 13, 2024
Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻
March 12, 2024
Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,
Hi Caci, Thank you for sharing your experience! 🤩 Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized. Whenever you need help, we're one message away! 🫶🏻
Feb. 26, 2024
Dear Wild Nutrition Team, Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! 🤗
Feb. 26, 2024
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates. The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family, Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations. Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations. As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward. We're truly grateful for your continued support and trust in Gorgias. 💛
Feb. 23, 2024
Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! 🤗
Feb. 23, 2024
Hey, VitaOn Team! Thanks a bunch for leaving a positive review! 🌟 It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more. We truly appreciate your support and look forward to serving you in the future. 🙏
Feb. 22, 2024
Hi, Upway France! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. We look forward to having you on board for a long time. 🌟
Feb. 15, 2024
Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.
Hey, Ketolibriyum Team! Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business. Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings. We truly appreciate your support and look forward to continuing to serve you. 🙏
Feb. 13, 2024
Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.
Hi Green Tilip, We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him. Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience. Thanks for your comments and we are grateful to have you as part of our community!
Feb. 10, 2024
Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.
Hi Danger Coffee, We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻 Thank you for sharing your feedback! Here's to more seamless experiences ahead! 🌟
Feb. 6, 2024
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team! We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job. On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Feb. 4, 2024
Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻 Happy to hear that you are satisfied with your support experience! If you need further assistance, we're one message away.
Jan. 31, 2024
Best helpdesk for shopify by far. We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied. It is simple to set up, the possibilities are endless and they have awesome support. They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩 We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
Jan. 15, 2024
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻 Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟 We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Jan. 12, 2024
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix, Thanks a bunch for sharing your fantastic experience! 😊 We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features. We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀 Thanks for making us a part of your user experience journey. 🫶🏻
Jan. 12, 2024
Joanna was super helpful!
Thank you so much for your kind words, NuFACE! We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us! If you ever need assistance again, we're just a message away! 📧
Jan. 3, 2024
Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.
Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟
Dec. 12, 2023
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew, It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉 Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
Dec. 7, 2023
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value. Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Dec. 6, 2023
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software. We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business. The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows. Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟 Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most. We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉